Yamaha DTXpress/DTXplorer/DTXtreme

--- In DTXpress@yahoogroups.com, "rations4all" <tvw1@c...> wrote:
>
> --- In DTXpress@yahoogroups.com, "Keith" <keith1200rs@y...> wrote:
> >
> > --- In DTXpress@yahoogroups.com, "rations4all" <tvw1@c...> wrote:
> > >
> > > I am a novice user. I just bought a new Yamaha dtxplorer. It 
> seems the 
> > > hi hat foot pedal is able to generate 2 types of sounds. One is 
> the 
> > > normal sound you expect and it is easy to do by briefly lifting 
> the 
> > > pedal. The other is a splash sound similar to regular cymbal. I 
> think 
> > > it is supposed to be done by rapidly pushing the pedal down. I 
> have 
> > > found that is extremely difficult to do the splash consistently. 
> Any 
> > > advice? 
> > 
> > Read page 13 of the manual "adjusting the hi-hat"!
> > 
> > Keith.
> 
> Thanks that helped. I didn't see that in the manual. I sent email to 
> Yamaha customer service and they just said it takes some getting 
> used to, instead of pointing out that it was adjustable. I found the 
> customer service to be way below the outstanding quality of Yamaha 
> products. If they don't improve they can expect to have their jobs 
> sent to India.
>

Strange here the guy is very professional and divert the call to an
expert who is not only very prompt. But if a dealer treat a customer
badly signals it to the company to be reprimended.