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Digital BW, The Print

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Re: [Digital BW] MIS customer service

2002-02-25 by Sam A. McCandless

It's been a mixed bag for me in my first few months with them, and I 
think at least most of the disappointments I've had with MIS have 
been avoidable if I'd known how they do business. But I don't think 
not answering mail is an acceptable eccentricity. In fact, I think 
not acknowledging orders at their own initiative, not routinely 
emailing tracking numbers when orders are filled, etc. is pretty 
shabby service these days.

Sam McCandless         samcc@...


>Hi all, has anyone any horror stories re MIS service? I´ve been waiting
>for inks for a month and my emails are not being answered. Should I
>worry??
>
>Julian

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