Digital BW, The Print

I have had extremely bad customer service from MIS.

They took several months to ship me some ink - which arrived after
I no longer had a the printer.  They finally said I could return 
it to them, so I got a RMA number and shipped the ink and refill 
kit back to them.

Then I waited for a refund..... that never came.  I made many
attempts to get customer service from them to no avail.

So... If you order something from them and try to return it, you
may be kissing your money goodbye.

I hate to bad-mouth them, but they deserve it.

John P.

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "zubovak" <bildad@...> wrote:
>
> I'm having a devil of a time with getting help from MIS. I've got multiple requests, the oldest starting a week ago Monday. I've had some response and was told that the agent needed to talk with a supervisor and would call me in about an hour and a half. That was last Wednesday.
> 
> I think, at this point, they are intentionally ignoring me. It's a shame because here's their customer support statement from their website:
> 
> "Customer Service 
> There are several components of Customer Service, the most important one that goes without saying is attitude. We will bend over backwards to help you in any way we can."
> 
> I really want to work with them but they will not return my calls or answer my support requests. I've never, in 15 years in this business, had a vendor like this.
> 
> Anyone else experience this?
> 
> Clark
>