Digital BW, The Print

With all due respect. . .
I fail to understand how new facilities for MIS Inksupply are likely to 
alter a failed corporate culture where non-communication is considered 
the norm and okay.

There is one member on this forum who seems to have a direct-line into 
that company, and as far as I've seen he has never shared it on this 
group. I can certainly respect his decision for not doing that, but in 
the end, he is the only one, then, who gets to drink the MIS Kool-Aid, 
and be told that the problems are only minor, and that things will get 
better.

In this day and age neither phone or Internet communications are limited 
in any way by facilities. While, at MIS, tickets go unanswered, phones 
are not answered, and phone messages are not returned, and, in our case, 
the status of our order online did not change for months, even after 
Yahoo (or our bank's fraud division) got them to refund our payment.

Furthermore, if a facilities move is now being used as their scapegoat, 
that already would seem to indicate that the problem may have not been 
so minor, only affecting a few orders as was previously stated on this 
forum. And as I've responded before, if it was only a few orders that 
had problems, then how hard could it be for them to pick up a phone or 
send an email of explanation? And in our case, we stated in our messages 
and tickets that we would be willing to alter our order to work around 
whatever was holding it up; even so, no response to that offer ever came.

I hold by my original evaluation: one of two things. . . either MIS is 
grossly incompetent, or they are crooks. Either way, they have lost our 
business for ever.

We were, fortunately, just beginning some initial experiments when we 
ran into these problems with MIS, and these were not only for myself but 
were being conducted for the benefit of a photo guild of about 200 
members. We have been able to create our own B&W solution and now, 
happily, have no reason to order from them in any case. As others have 
said: Buyer beware. From our experience, everything is fine when MIS 
does ship your order, but when they do not, for whatever reason, you 
will not learn what that reason is, your online order status will not 
update, and you will then discover that all lines of communication for 
you are non-existent.

Les