Digital BW, The Print

Does MIS have a customer support forum, board, or user community? I seem to be getting a ton of emails about business issues with MIS on this forum (and others) and generally I don’t like wading through them.

Part of why we at IJM have a dedicated users forum is so any problems that customers may have can be answered promptly there on an hour-to-hour basis (bravely and in public) but not clog up other forums like this one with issues not pertinent to the forum. This place is for talking about prints I think . . .

Sounds like MIS needs its own customer support system in place for tickets, complaints, requests, RMAs, etc. Just a thought.

best,
Walker
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Customer Support, R&D of Piezography
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> On Jul 21, 2016, at 10:31 AM, Les Siemens filmboard2001@yahoo.com [DigitalBlackandWhiteThePrint] <DigitalBlackandWhiteThePrint@yahoogroups.com> wrote:
> 
> With all due respect. . .
> I fail to understand how new facilities for MIS Inksupply are likely to 
> alter a failed corporate culture where non-communication is considered 
> the norm and okay.
> 
> There is one member on this forum who seems to have a direct-line into 
> that company, and as far as I've seen he has never shared it on this 
> group. I can certainly respect his decision for not doing that, but in 
> the end, he is the only one, then, who gets to drink the MIS Kool-Aid, 
> and be told that the problems are only minor, and that things will get 
> better.
> 
> In this day and age neither phone or Internet communications are limited 
> in any way by facilities. While, at MIS, tickets go unanswered, phones 
> are not answered, and phone messages are not returned, and, in our case, 
> the status of our order online did not change for months, even after 
> Yahoo (or our bank's fraud division) got them to refund our payment.
> 
> Furthermore, if a facilities move is now being used as their scapegoat, 
> that already would seem to indicate that the problem may have not been 
> so minor, only affecting a few orders as was previously stated on this 
> forum. And as I've responded before, if it was only a few orders that 
> had problems, then how hard could it be for them to pick up a phone or 
> send an email of explanation? And in our case, we stated in our messages 
> and tickets that we would be willing to alter our order to work around 
> whatever was holding it up; even so, no response to that offer ever came.
> 
> I hold by my original evaluation: one of two things. . . either MIS is 
> grossly incompetent, or they are crooks. Either way, they have lost our 
> business for ever.
> 
> We were, fortunately, just beginning some initial experiments when we 
> ran into these problems with MIS, and these were not only for myself but 
> were being conducted for the benefit of a photo guild of about 200 
> members. We have been able to create our own B&W solution and now, 
> happily, have no reason to order from them in any case. As others have 
> said: Buyer beware. From our experience, everything is fine when MIS 
> does ship your order, but when they do not, for whatever reason, you 
> will not learn what that reason is, your online order status will not 
> update, and you will then discover that all lines of communication for 
> you are non-existent.
> 
> Les
> 
> 
>