Digital BW, The Print

On Fri, Jul 19, 2002 at 08:21:16PM +0100, Bob Frost wrote:
> Jim,
> 
> I think it is ridiculous that Epson won't supply us with the printhead Setup
> software; from the info in my 1270 Service Manual it is childishly simple to
> use! The most important part of the setup seems to be not the alignment
> (which could probably be done by trial and error), but the correction
> voltages for the piezo head (each is different, due to manufacturing
> differences, and the correction code printed on the printhead has to be
> entered into the EEPROM).
> 
> If Epson were to supply us with this software, many more spare printheads
> would be sold, instead of which we dump our printers in the bin and buy new
> ones! A new head for my 1270 installed by an Authorised Service Agent is 50%
> of the cost of a new 1290, not economic! The printhead alone is 25%, which
> would be an economic replacement.
> 
> This only favours Epson, not Agents who lose the spare parts business when
> we throw our printers away.
> 

Bob,

This is a sore point for me as I bought a 1160 head quite a while ago as a
spare to save me from having to buy a complete new 1160 when mine decided to
stop working. I spent a while with the authorized Epson spares company to
determine whether any special work was needed to be done by a service centre
or whether I could just install it myself. I was assured this was something
I could do myself. I've now just emailed them to express my dissatisfaction
with this and have enquired how they might get me a copy of this service
software so I can complete the installation. Let's see what they come up
with...

Tony Terlecki