Digital BW, The Print

Doug Fisher wrote:

>>>There were no samples or brochures on the 2200 for the taking...According
>>>      
>>>
>to the rep., they are supposed to be available at the end of August<<
>
>In my limited experience with Epson representatives, I have come to the
>conclusion that they are some of the most lame product representatives out
>there.  This spring, one of them claimed to not know anything about the 2450
>scanner.  If you ask them about something that might be stated in the
>product literature, there is a chance you *might* get the right answer out
>of them.  If you ask them anything else, it is highly unlikely that you will
>get a correct answer out of them.
>
>  
>
Why do you think EPSON makes sure that product managers and engineers 
are actually at the trade shows...  Even they know the reps are soft.. 
 Perfect example: in November of 2000 the product managgers and 
engineers admitted there was ye olde orange shift.. The day before, at 
the same show, the reps had said they had never heard of it and the 
images were as "archival as silver prints"... that's a full six months 
after the problem was obvious..   

When I do reviews I don't even talk to the marketing people anymore 
except as a courtesy.  Only the engineers can answer the REAL 
questions..  Let's be honest, most of these "reps" majored in 
advertising, marketing, business, or finance...  Last time I checked, 
photography, printing, and/or  graphic imaging were rarely components of 
tose disciplines in college..  They are the barkers of the Midway, they 
get the great mass of public to enter the tent... Those on these lists 
are going to choose oe tent or another anyway, we don't need to be 
convinced the  shows are worth attending in the general sense, instead 
we make our choice based upon our own knowledge of the performers...

Keith
 



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