Digital BW, The Print

Jerry wrote:

>I got a note from Atlex.com to complain to epson about the new EAM
>paper.  Here is what she said:
>...you can send it back to us and we will replace it for you...
>but if you would like to ask Epson if they have changed try
>calling 800-463-7766

I called Epson at the above number, and they referred me to the Customer
Relations number: (562) 276-1311.  At that number Theresa Vaca offered to
replace the paper with a different lot number -- assuming they had one.  She
even invited me to send back open packages, which I did.  She did not appear
to know of any problems with the paper.

While I was chatting with her, I asked why Epson continued to call the
letter-size versions of this paper "Archival Matte" instead of the "Enhanced
Matte" name of the roll paper.  Her view was that the "Enhanced Matte" name
was just to distinguish the paper that had no water marks on the back from
paper that did have such marks.  So, yet another story about why the name
was changed.

Paul
http://www.PaulRoark.com