Digital BW, The Print

Has this problem occurred only with the letter-sized versions of this 
paper?

Chris Hargens

--- In DigitalBlackandWhiteThePrint@y..., "Paul Roark" 
<paul.roark@v...> wrote:
> Jerry wrote:
> 
> >I got a note from Atlex.com to complain to epson about the new EAM
> >paper.  Here is what she said:
> >...you can send it back to us and we will replace it for you...
> >but if you would like to ask Epson if they have changed try
> >calling 800-463-7766
> 
> I called Epson at the above number, and they referred me to the 
Customer
> Relations number: (562) 276-1311.  At that number Theresa Vaca 
offered to
> replace the paper with a different lot number -- assuming they had 
one.  She
> even invited me to send back open packages, which I did.  She did 
not appear
> to know of any problems with the paper.
> 
> While I was chatting with her, I asked why Epson continued to call 
the
> letter-size versions of this paper "Archival Matte" instead of 
the "Enhanced
> Matte" name of the roll paper.  Her view was that the "Enhanced 
Matte" name
> was just to distinguish the paper that had no water marks on the 
back from
> paper that did have such marks.  So, yet another story about why 
the name
> was changed.
> 
> Paul
> http://www.PaulRoark.com