Digital BW, The Print

I just received ImagePrint 5.0 for my 2200 yesterday, and I thought I would
post my initial experience and problems so far.

I hope someone out there has had the same problem and can help me solve it.
I got the impression that ColorByte Software was very small and I don't
expect anyone from technical support to be there to help me until Monday at
the earliest.

I am running on a Windows XP machine with the 2200 connected via USB.  I can
print fine through the Epson driver, but when I print through ImagePrint,
the "spool_face" program shows that it is starting to print the job and will
stop at 12%.  I've tried multiple images and no matter what I print, I get
the same results.  Looking at the printer, the power-on (green) light is
flashing and the paper (red) light is lit solid.

According to Epson's web-based troubleshooting tool, that combination of
lights means the printer could not feed the paper.  I never hear the printer
make any noise as if it is trying to feed the paper though.  It just sits
there silent while IP sends the data until the red light comes on.  Then IP
freezes.  If I power off and back on the printer, the error condition will
clear, and IP will happily continue sending the data until it reaches 100%
and assumes the file was printed.  The printer never makes any noise, and
nothing is ever printed.

I've tried ColorByte's troubleshooting tips from their web page and have had
no luck resolving the problem.  Without changing a thing, I can print fine
from Photoshop using the Epson print driver, and I've made sure that IP and
the Epson print driver port numbers match (USB004).

I plan to try the FireWire port next if I can find a local store that has
the correct cable.

In general, I'm disappointed in the "unpolished" look of the software and
installation program.  I get the impression that the product was rushed out
the door.  The installation program does not create any shortcuts to the PDF
manual that is copied to the hard drive.  You have to navigate to the
installation directory yourself to find it.  Also, I think they could have
come up with something more professional sounding than "spool_face" for
their print que manager and made it easier to use.  To delete a job, you
have to move it from the column on the left to the column on the right
(which I guess is for completed jobs since there are no titles on the
columns) and then you have to move it to the right again (off-screen) to
delete it.  I could easily look past all the user-interface issues if I
could just get the thing to work.  I'd really like to see the quality of the
print and feel better about what I got for my $500.

--Tom