Digital BW, The Print

Hi folks ...

I was so happy with my new 2200 until ...

I have been printing birth announcements (small 5x7 cards) and I had 
been following the ink level indicators, watching them slowly drop. 
It looked like the light cyan and light magenta were going to run out 
first. This seemed normal to me until tonight, when I went to resume 
printing, I got an error message telling me that the Matte Black and 
Yellow were completely out. Yesterday's checks showed the yellow 
above half and the matt black to be nearly full. What is most 
stunning is that the light cyan and light magenta now read full. 
Obviously (to me) there is a malfunction of some kind.

Tech support was kind but less than helpful. Since I don't have 
replacement carts on hand for these two colors, I was told there was 
nothing they could do. Their position is that I must be out of ink. 
I'm sure that's impossible in the case of the new Matte Black and 
improbable in the Yellow considering the level checks I did 
yesterday. What is most baffling is that when I reported that the 
nearly empty ones were now reading full, they said "well the 
indicators are only an estimate."

Is it possible that the ink level indicators are THAT unreliable? Can 
they read nearly empty one day and then full the next? While just by 
coincidence at the same time two colors are suspiciously and suddenly 
out? Tech support didn't see this as suspicious at all.

I am at a loss.

Anyone have similar experience?

Thanks,

Bob Whitmore