Digital BW, The Print

Usual Epson Tech support results. The people there really don't know the
Epson printers at all.

Jerry

Bob Whitmore wrote:
> 
> Hi folks ...
> 
> I was so happy with my new 2200 until ...
> 
> I have been printing birth announcements (small 5x7 cards) and I had
> been following the ink level indicators, watching them slowly drop.
> It looked like the light cyan and light magenta were going to run out
> first. This seemed normal to me until tonight, when I went to resume
> printing, I got an error message telling me that the Matte Black and
> Yellow were completely out. Yesterday's checks showed the yellow
> above half and the matt black to be nearly full. What is most
> stunning is that the light cyan and light magenta now read full.
> Obviously (to me) there is a malfunction of some kind.
> 
> Tech support was kind but less than helpful. Since I don't have
> replacement carts on hand for these two colors, I was told there was
> nothing they could do. Their position is that I must be out of ink.
> I'm sure that's impossible in the case of the new Matte Black and
> improbable in the Yellow considering the level checks I did
> yesterday. What is most baffling is that when I reported that the
> nearly empty ones were now reading full, they said "well the
> indicators are only an estimate."
> 
> Is it possible that the ink level indicators are THAT unreliable? Can
> they read nearly empty one day and then full the next? While just by
> coincidence at the same time two colors are suspiciously and suddenly
> out? Tech support didn't see this as suspicious at all.
> 
> I am at a loss.
> 
> Anyone have similar experience?
> 
> Thanks,
> 
> Bob Whitmore
> 
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