Digital BW, The Print

While maybe a bit off topic, I need some feedback.

I just bought a copy of Picture Window Pro 3.5. The drill is you 
download it and as demo and when you buy it they send you a "key" that 
turns the demo copy into a real copy. I also bought the CD. I never 
recieved the key.

When the CD came I thought I would just install it and be up and going, 
but it also requires the "key."  I have contacted them by Email and left 
a message last week. Today I call and the phone rings once and goes 
busy. Has something happened to the company, are they still in business? 
Anyone know how I can get the off dead center?

I've used PWPro 3.1 and liked it. It is more intutive and easier to use 
than Photoshop. But I sure don't like their lack of support. Anyone have 
any suggestions.

Truman