Digital BW, The Print

Many months ago I read a post here regarding a PS plugin from 
Imagingfactory called Convert to B&W Pro,  I purchased this software 
and have used it to my satisfaction.  Last week my hard drive 
crashed and I had to reinstall everthing.  Much to my displeasure I 
had misplaced the registration code for this plugin.  I have emailed 
Imagingfactory asking them to give me the numbers to reinstall it  
twice with no reply.
I know that many vendors read this forum and others like it.  We as 
purchasers of software such as this support them in business as they 
should support us as customers. Customer service does not and should 
not end at the point of sale.
I know that this is off topic but wanted to vent on a frustrating 
situation.  Maybe someone from Imagingfactory will read this and 
understand my concerns.  
Rick Zeidman
www.morgan-baily.com