Digital BW, The Print

Well, I guess that could be the problem, but, really, check out my
last post- I actually did get ink blobbing nearly every time I
installed a new MIS virgin cart unless I went through the procedure I
outlined.

I've returned printers before. When returning to Epson I never got in
trouble as long as I: 1) Never admitted using 3rd party inks OR paper,
2) Made sure that Epson carts were in it when I shipped it off.

After the 1160 was out for awhile, the 3 or 4 warranty swaps I got
back from Epson were worse than the ones I sent out. One had black ink
all over and lint coated the entire inside, and it banged when it
printed. And a local Epson repair facility was forbidden to do "free"
repair work on my 1160, after consulting Epson. It was on their list
of "Don't work on, swap, unless he want's to pay for it" printers at
the time.

Okay, enough ranting, YMMV,

Jim Hayes 





--- In DigitalBlackandWhiteThePrint@yahoogroups.com, Mike Sommers
<mike@s...> wrote:
> Hi Folks,
> 
> It looks like the ink blobs on my prints are being caused by a damaged 
> head, which occurred when the 1280 accidentally sucked in 5 sheets
of 13 
> x 19 Heavyweight Matte while I wasn't looking, and proceeded to
print on 
> the top sheet. I think the paper may have come in contact with the
print 
> head because the stack was so thick.
> 
> In my opinion, this problem occurred b/c of a defect in the paper 
> feeding mechanism of the 1280, so I have a clear conscience when 
> submitting it for repair under warranty (it's a REFURB, but I've only 
> had it for barely a month) even though I was using 3rd party inks
(ultra 
> tones from MIS) when it happened.
> 
> Anyone have advice on how best to clean up or prepare the 1280 before 
> taking it to the repair facility, to disguise the fact that I was using 
> 3rd party inks (apparently invalidating my warranty in the process)? or 
> a good story to tell to cover my butt??
> 
> I don't think it would be very hard for a technician to discover that I 
> was using hextone pigmented inks... especially since I will have to 
> leave the print head dirty so they can see the problem I'm complaining 
> about.
> 
> I think I heard somewhere that technically, Epson cannot invalidate my 
> warranty for using 3rd party inks. Anyone have experience with this?
> 
> Thanks,
> 
> Mike