Digital BW, The Print

For what it's worth, I bought the early LS4500 Nikon, and it was 
absolutely the worst customer support I ever witnessed. 
Absolute Keystone Kops. Unless something major has changed 
at Nikon Digital Support, I'd strongly steer clear of any Nikon 
product. There was some guy named Peter there, and it was 
laughable when trying to get clear answers. And I'm not talking 
out of school here; I told him that to his face. Let's just hope that 
it wasn't his fault; maybe some policy at Nikon corporate 
prevented him from getting a competent staff.

Not to mention that the 4500 was a clunker of a scanner to boot, 
yet with a high price tag. That was salt in the wound for me.

This was one time where I bought on name reputation alone, but 
it certainly came back to haunt me. Sometimes, just because it 
says Nikon doesn't mean it's great quality.
.
-Mark Tucker, http://marktucker.com/

.

 --- In DigitalBlackandWhiteThePrint@y..., "Jeff Bunting" 
<jrb@m...> wrote:
> I have had the SS120 since June for scanning mostly B&W, I 
> doubt that it is up to drumscan quality, but if the choice 
between 
> Nikon and Polaroid comes down to service, I can't recommend 
> Polaroid strongly enough. David Hemingway  (of Polaroid) 
> monitors the filmscanner list, and is available with solutions  
> immediately. I had problems where Vuescan (7.2.2)locked up 
> the scanner, and I got sound advice from David how to fix it 
> myself without a costly return. I can't compare the two scanners 
> side by side, so I am not addressing scan quality, but having 
> someone to contact has proved very valuable to me.
> Jeff