Digital BW, The Print

I was amazed to get an e-mail response to an e-mail help request
today. I mean the same day! 

Now it was easy, just a request for a profile on their web site that
had a bad link. But they not only fixed the link but attached the
profile to the e-mail response. The reply was from Marc. 

This is quite an improvement over the early years when the only way to
get real help was to call during business hours and catch Bob Zeiss
between his other phone calls. 

Bob Michaels