Digital BW, The Print

Catherine-

Please take this note as a "heads up" when using the inks cartridges
supplied by MIS for the 2000p. I recently purchased a set, open the
packages and inserted them into my 2000p. The single, black cartridge
was fine but he color cartridge replacement sent an error message to
the software and lit the red "out of ink" light. I removed the
cartridge and noticed the chip was missing. I contacted MIS customer
service, explained the situation, and they sent me a chip. Along with
the chip were installation instructions that began with a warning
message in bold, red type stating that inserting a cartridge with a
chip would "Cause Fatal Damage to the Printer" which it obviously had
because it would no longer work, even with the new chip. I again
contacted MIS, explained the problem, and they instructed me to send
the printer to them (their cost) and they would fix it. They recently
told me that the error was not the result of using a cartridge without
a chip, which does not make sense to me given their inferior cartridge
and their warning and that the printer was working just fine prior to
putting in a bad cartridge. Anyway, I now have a dead printer, but
inks and paper to produce great B&W prints, if I could just figure out
how to use them! Check the cartridges for chips before you insert
them. You obviously can't trust the MIS folks!!