Digital BW, The Print

At least you got a reply from MIS tech support. They've answered my two 
most recent inquiries, one of which was about the 3 carts I've got that 
leak when I refill them, one of them like a sieve! I figured that maybe 
poking the rubber seal with the plastic nozzle thingie would get 
it "unstuck" but that didn't have any effect. I've got to place an ink 
order soon, so I'm just planning on ordering three more cartridges, but 
there's no guarantee that'll fix it either. This is my third machine to 
use MIS carts in, so I'm a loyal customer, but this is certainly 
annoying. 

Does anybody else have problems getting their tech support questions 
replied to?