Digital BW, The Print

I've never had a problem with MIS tech support if you call them. They do
take time to get back to you with e mail.

Jerry

pbard2002 wrote:
> 
> Perhaps what I should have said when I originally responded to the
> question about why use Jon's inks, is that with his approach you get a
> system with tech support.  That means a software product and inks and
> someone at the company who can be called or emailed when problems
> arise.  Although I've heard that occasionally some have not received
> prompt answers, by far most who comment on Cone's service agree that is
> on the superb side of average. That is my direct experience with them.
> Now if MIS is providing this kind of phone/email response, I am the
> first to applaud them for it.  That was not my experience, however,
> though this was a few months back, admittedly.  An email 3 weeks later
> was not what I would have called proper tech support. Apparently
> they've got their act together... that's great news. Yes, you can save
> some money on the cost of their ink, and if that suits you, go for it.
> 
> The significant difference between the 2 companies, ink qualities
> aside, is that with Cone you get a system, and with MIS you get ink.
> The software side of the MIS system comes from the generosity of Paul
> Roark and the online community, and there is of course a lot of dialog
> available there, as well as a few articles on the MIS website.  It is
> not really company tech support, but, as I said, it may be adequate for
> you.  That depends on your particular working situation. But although I
> have not required it, many people, both on this list and the Piezo 3000
> list, have needed help with the ink product itself.  And I believe that
> goes for both Cone and MIS inks.
> 
> Phil
> http://philbard.com
> 
> 
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