Digital BW, The Print

I've only e-mailed MIS twice: once about how to buy Sepia-Neutral, 
about which they got back to me almost immediately (despite the fact 
they didn't have it yet to sell); once for information about the new, 
hybrid/blended Full Spectrum (color not Quadtone) inkset, about which 
they still haven't gotten back to me (despite the fact they did have 
it to sell). I guess that's a mix of good and bad pre-sales service 
rather than tech support.

As for IJM, I got very good tech support from Bill Bergh both on the 
phone and by e-mail about two years ago in the context of ProveIt!, 
and at that time, everybody on the lists seemed to have the same 
story. I wish IJM well because I think our salvation depends on 
competition. But I also wish they had solved the problems with 
PiezoBW and PiezoC before stretching themselves further still with 
Piezography2. But maybe those are not so much problems as dilemmas 
and they think Piezo2 is the way out for them. I can't tell.

Sam


>I've never had a problem with MIS tech support if you call them. They do
>take time to get back to you with e mail.
>
>Jerry