Digital BW, The Print

I've kind of been waiting for this to happen, and now it has been
confirmed. The guys at Colorvision are going to have a good time with
this little tidbit. I have been trying to get some help with my old
Spectroscan/Spectrolino and had a couple emails with Xrite. Well now
that things have settled down, they no longer care much about their
users. Once upon a time, Xrite was willing to help just about anyone
that owned and used one of their products, now that they own Gretag
and have taken all the high priced competition away, they no longer
care. Basically if you bought something from Xrite or Gretag used, you
are out of luck!

This is from Bruce Wright in Xrite support:
"I'll also let you know that we offer full  technical support to the
original owner of ur devices. Any repurchased devices by way of eBay
or the like, we offer technical support limited to what we have on our
webpages."

Which is very little for most of the Gretag devices.

Really makes me think I tossed a lot of money down the drain for the
Profiler Platinum software that I own if they are going to give me
grief when I ask about any devices that I may or may not have
purchased new and want to use with their software.

Anyone thinking of buying a used device on Ebay better think twice
about the price that they are willing to pay. Probably better help
spread the word of these changes so that no one over bids on things.

I'll have to dig through old emails to see if I can still find people
higher up the food chain to express my disappointment with the way
things have turned out.