Digital BW, The Print

I just had a very positive experience with customer service at MIS and given some of the negative comments lately I think they probably deserve some credit. I received a set of defective carts for my Epson 1400 recently. They did not seem to fit properly and generated a "fatal error" (both lights blinking). After contacting MIS by e-mail a very helpful service tech sent me a new set within days, and without having to return the defective set first. New set works perfectly. I could not have asked for better customer service.

Jack DeAngelis

That's great to hear.  Thank you for letting us know.


On Fri, Aug 16, 2013 at 5:54 PM, <livingwithbugs@...> wrote:

> **
>
>
> I just had a very positive experience with customer service at MIS and
> given some of the negative comments lately I think they probably deserve
> some credit. I received a set of defective carts for my Epson 1400
> recently. They did not seem to fit properly and generated a "fatal error"
> (both lights blinking). After contacting MIS by e-mail a very helpful
> service tech sent me a new set within days, and without having to return
> the defective set first. New set works perfectly. I could not have asked
> for better customer service.
>
> Jack DeAngelis
>
>  
>


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