Digital BW, The Print

well this one I got off the Epson site. They know the software, but their
standard practice I've found out from a tech, is to first try 'saving' the
head - if they get good checks they don't replace. Lucky I've got my email
which told them to replace the heads.

Julian
----- Original Message -----
From: "jimhayes361" <jimhayes@...>
To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
Sent: Friday, July 19, 2002 3:55 PM
Subject: [Digital BW] Re: 1160 head problems


> Here in the US I called three "service centers" within 20 miles of me
> and asked them detailed questions about how they replace an 1160 head.
> I mentioned the two floppy disk software that Epson gives out to their
> official techs that runs only in Win98 over the LPT port that does
> three alignments or so- a "bidirectional" alignment, an "angular"
> alignment, and I think there may be one other...two made excuses
> saying they were either not familar with the software or it "really
> wasn't needed". The third service center it turned out was the only
> one officialy authorized by Epson to repair printheads, and knew right
> away what software I spoke of- and that they used it when
> reparing/replacing heads.
>
> Most of this I got from reading the shop manual for the 860 printer.
> There is a good section of the manual devoted to use of this software,
> and the splash screen pic clearly shows it is to be used with 1160 as
> well.
> Jim H.
>
>
>
>
> --- In DigitalBlackandWhiteThePrint@y..., "Julian Thomas"
> <julianthomas@t...> wrote:
> > Hi all,
> > I'm arguing with the service centre who 'cleaned' my 1160 head
> instead of
> > replacing it (basically they don't like being caught out). Its
> getting
> > perfect nozzle checks but banding. They wanted to see proof of the
> problem.
> > So I printed a purge pattern through the piezo driver with OEM inks
> in place
> > and it shows banding on the last 25% of the test across all four
> colours
> > (where they fadeout - I guess B/W midtone area). Is this a genuine
> test or
> > am I missing something?
> >
> > Julian
> > -----------------------------------
> > Julian Thomas
> > Bruc 168-6-1
> > 08037 Barcelona
> >
> > Website at www.foundobjectsgallery.com
> >
> > current exhibition: www.thesight.com
> >
> > Gallery at http://www.mwords.co.uk/galleryGuests.htm#
> >
> > Streetphotography at
> > http://www.borderless-photos.de/jthomas/jthomas-01.html
> >
> > tfno 679676321
>
>
>
> Please visit the Group Homepage to check the Files, Bookmarks, Polls and
other resources as they are often being updated. The page is at:
>
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
>
> Please follow these basic guidelines:
> - Include your full name with your message.
> - Include the address of your website, if you have one.
> - As threads develop, trim off excess portions of earlier messages to keep
them short.
> - As the topic of a thread changes remember to change the subject header.
> - Good manners are required at all time. No personal attacks or
"flames."
> - Complete your Yahoo profile.
> - Before posting a question, search the message archives and the various
resources on the homepage.

>
>
>
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
>
>

Okay, so I'm assuming they did all the alignments then with the 
software, the head is just bad (my manual calls out for the software 
to be used whether the head is replaced or just cleaned by removing). 
Odd since these "software" alignments are done from actual printouts 
of the head and a human eye judging them for correctness.

But even stranger is I'm assuming that you're paying for the head 
change, it's not a warranty repair. If so, as you say, you should 
indeed get what you pay for-you will have to pay the expected cost of 
new printhead.
Jim H.




--- In DigitalBlackandWhiteThePrint@y..., "Julian Thomas" 
<julianthomas@t...> wrote:
> well this one I got off the Epson site. They know the software, but 
their
> standard practice I've found out from a tech, is to first try 
'saving' the
> head - if they get good checks they don't replace. Lucky I've got my 
email
> which told them to replace the heads.
> 
> Julian
> ----- Original Message -----
> From: "jimhayes361" <jimhayes@j...>
> To: <DigitalBlackandWhiteThePrint@y...>
> Sent: Friday, July 19, 2002 3:55 PM
> Subject: [Digital BW] Re: 1160 head problems
> 
> 
> > Here in the US I called three "service centers" within 20 miles of 
me
> > and asked them detailed questions about how they replace an 1160 
head.
> > I mentioned the two floppy disk software that Epson gives out to 
their
> > official techs that runs only in Win98 over the LPT port that does
> > three alignments or so- a "bidirectional" alignment, an "angular"
> > alignment, and I think there may be one other...two made excuses
> > saying they were either not familar with the software or it 
"really
> > wasn't needed". The third service center it turned out was the 
only
> > one officialy authorized by Epson to repair printheads, and knew 
right
> > away what software I spoke of- and that they used it when
> > reparing/replacing heads.
> >
> > Most of this I got from reading the shop manual for the 860 
printer.
> > There is a good section of the manual devoted to use of this 
software,
> > and the splash screen pic clearly shows it is to be used with 1160 
as
> > well.
> > Jim H.
> >
> >
> >
> >
> > --- In DigitalBlackandWhiteThePrint@y..., "Julian Thomas"
> > <julianthomas@t...> wrote:
> > > Hi all,
> > > I'm arguing with the service centre who 'cleaned' my 1160 head
> > instead of
> > > replacing it (basically they don't like being caught out). Its
> > getting
> > > perfect nozzle checks but banding. They wanted to see proof of 
the
> > problem.
> > > So I printed a purge pattern through the piezo driver with OEM 
inks
> > in place
> > > and it shows banding on the last 25% of the test across all four
> > colours
> > > (where they fadeout - I guess B/W midtone area). Is this a 
genuine
> > test or
> > > am I missing something?
> > >
> > > Julian
> > > -----------------------------------
> > > Julian Thomas
> > > Bruc 168-6-1
> > > 08037 Barcelona
> > >
> > > Website at www.foundobjectsgallery.com
> > >
> > > current exhibition: www.thesight.com
> > >
> > > Gallery at http://www.mwords.co.uk/galleryGuests.htm#
> > >
> > > Streetphotography at
> > > http://www.borderless-photos.de/jthomas/jthomas-01.html
> > >
> > > tfno 679676321
> >
> >
> >
> > Please visit the Group Homepage to check the Files, Bookmarks, 
Polls and
> other resources as they are often being updated. The page is at:
> >
> > http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
> >
> > Please follow these basic guidelines:
> > - Include your full name with your message.
> > - Include the address of your website, if you have one.
> > - As threads develop, trim off excess portions of earlier messages 
to keep
> them short.
> > - As the topic of a thread changes remember to change the subject 
header.
> > - Good manners are required at all time. No personal attacks or
> "flames."
> > - Complete your Yahoo profile.
> > - Before posting a question, search the message archives and the 
various
> resources on the homepage.
> >
> >
> >
> >
> > Your use of Yahoo! Groups is subject to 
http://docs.yahoo.com/info/terms/

> >
> >
> >

I've paid 240Euros! The head is old - perfect checks but banding. 2 years of
hard printing. the inside was swishing with windex so some cleaning and
capping problems were sorted, but I spotted the head hadn't been changed
when it still banded. Just pulling a fast one.

Julian
----- Original Message -----
From: "jimhayes361" <jimhayes@...>
To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
Sent: Friday, July 19, 2002 4:15 PM
Subject: [Digital BW] Re: 1160 head problems


> Okay, so I'm assuming they did all the alignments then with the
> software, the head is just bad (my manual calls out for the software
> to be used whether the head is replaced or just cleaned by removing).
> Odd since these "software" alignments are done from actual printouts
> of the head and a human eye judging them for correctness.
>
> But even stranger is I'm assuming that you're paying for the head
> change, it's not a warranty repair. If so, as you say, you should
> indeed get what you pay for-you will have to pay the expected cost of
> new printhead.
> Jim H.
>
>
>
>
> --- In DigitalBlackandWhiteThePrint@y..., "Julian Thomas"
> <julianthomas@t...> wrote:
> > well this one I got off the Epson site. They know the software, but
> their
> > standard practice I've found out from a tech, is to first try
> 'saving' the
> > head - if they get good checks they don't replace. Lucky I've got my
> email
> > which told them to replace the heads.
> >
> > Julian
> > ----- Original Message -----
> > From: "jimhayes361" <jimhayes@j...>
> > To: <DigitalBlackandWhiteThePrint@y...>
> > Sent: Friday, July 19, 2002 3:55 PM
> > Subject: [Digital BW] Re: 1160 head problems
> >
> >
> > > Here in the US I called three "service centers" within 20 miles of
> me
> > > and asked them detailed questions about how they replace an 1160
> head.
> > > I mentioned the two floppy disk software that Epson gives out to
> their
> > > official techs that runs only in Win98 over the LPT port that does
> > > three alignments or so- a "bidirectional" alignment, an "angular"
> > > alignment, and I think there may be one other...two made excuses
> > > saying they were either not familar with the software or it
> "really
> > > wasn't needed". The third service center it turned out was the
> only
> > > one officialy authorized by Epson to repair printheads, and knew
> right
> > > away what software I spoke of- and that they used it when
> > > reparing/replacing heads.
> > >
> > > Most of this I got from reading the shop manual for the 860
> printer.
> > > There is a good section of the manual devoted to use of this
> software,
> > > and the splash screen pic clearly shows it is to be used with 1160
> as
> > > well.
> > > Jim H.
> > >
> > >
> > >
> > >
> > > --- In DigitalBlackandWhiteThePrint@y..., "Julian Thomas"
> > > <julianthomas@t...> wrote:
> > > > Hi all,
> > > > I'm arguing with the service centre who 'cleaned' my 1160 head
> > > instead of
> > > > replacing it (basically they don't like being caught out). Its
> > > getting
> > > > perfect nozzle checks but banding. They wanted to see proof of
> the
> > > problem.
> > > > So I printed a purge pattern through the piezo driver with OEM
> inks
> > > in place
> > > > and it shows banding on the last 25% of the test across all four
> > > colours
> > > > (where they fadeout - I guess B/W midtone area). Is this a
> genuine
> > > test or
> > > > am I missing something?
> > > >
> > > > Julian
> > > > -----------------------------------
> > > > Julian Thomas
> > > > Bruc 168-6-1
> > > > 08037 Barcelona
> > > >
> > > > Website at www.foundobjectsgallery.com
> > > >
> > > > current exhibition: www.thesight.com
> > > >
> > > > Gallery at http://www.mwords.co.uk/galleryGuests.htm#
> > > >
> > > > Streetphotography at
> > > > http://www.borderless-photos.de/jthomas/jthomas-01.html
> > > >
> > > > tfno 679676321
> > >
> > >
> > >
> > > Please visit the Group Homepage to check the Files, Bookmarks,
> Polls and
> > other resources as they are often being updated. The page is at:
> > >
> > > http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
> > >
> > > Please follow these basic guidelines:
> > > - Include your full name with your message.
> > > - Include the address of your website, if you have one.
> > > - As threads develop, trim off excess portions of earlier messages
> to keep
> > them short.
> > > - As the topic of a thread changes remember to change the subject
> header.
> > > - Good manners are required at all time. No personal attacks or
> > "flames."
> > > - Complete your Yahoo profile.
> > > - Before posting a question, search the message archives and the
> various
> > resources on the homepage.
> > >
> > >
> > >
> > >
> > > Your use of Yahoo! Groups is subject to
> http://docs.yahoo.com/info/terms/
> > >
> > >
> > >
>
>
>
> Please visit the Group Homepage to check the Files, Bookmarks, Polls and
other resources as they are often being updated. The page is at:
>
> http://groups.yahoo.com/group/DigitalBlackandWhiteThePrint
>
> Please follow these basic guidelines:
> - Include your full name with your message.
> - Include the address of your website, if you have one.
> - As threads develop, trim off excess portions of earlier messages to keep
them short.
> - As the topic of a thread changes remember to change the subject header.
> - Good manners are required at all time. No personal attacks or
"flames."
> - Complete your Yahoo profile.
> - Before posting a question, search the message archives and the various
resources on the homepage.

>
>
>
>
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
>
>
>

Jim,

I think it is ridiculous that Epson won't supply us with the printhead Setup
software; from the info in my 1270 Service Manual it is childishly simple to
use! The most important part of the setup seems to be not the alignment
(which could probably be done by trial and error), but the correction
voltages for the piezo head (each is different, due to manufacturing
differences, and the correction code printed on the printhead has to be
entered into the EEPROM).

If Epson were to supply us with this software, many more spare printheads
would be sold, instead of which we dump our printers in the bin and buy new
ones! A new head for my 1270 installed by an Authorised Service Agent is 50%
of the cost of a new 1290, not economic! The printhead alone is 25%, which
would be an economic replacement.

This only favours Epson, not Agents who lose the spare parts business when
we throw our printers away.

Bob Frost.

----- Original Message -----

From: "jimhayes361" <jimhayes@...>

> Here in the US I called three "service centers" within 20 miles of me
> and asked them detailed questions about how they replace an 1160 head.
> I mentioned the two floppy disk software that Epson gives out to their
> official techs that runs only in Win98 over the LPT port that does
> three alignments or so- a "bidirectional" alignment, an "angular"
> alignment, and I think there may be one other...two made excuses
> saying they were either not familar with the software or it "really
> wasn't needed". The third service center it turned out was the only
> one officialy authorized by Epson to repair printheads, and knew right
> away what software I spoke of- and that they used it when
> reparing/replacing heads.
>
> Most of this I got from reading the shop manual for the 860 printer.
> There is a good section of the manual devoted to use of this software,
> and the splash screen pic clearly shows it is to be used with 1160 as
> well.

--- In DigitalBlackandWhiteThePrint@y..., "Julian Thomas" 
<julianthomas@t...> wrote:

> I've paid 240Euros!

About $240 US then...wow they could have replaced the head and bought 
you dinner!

BTW, according to my 860 manual, the only difference in alignment 
steps to be taken with a new head over just putting the old back in, 
is that all the alignments still need to be done but in addition a 
"voltage ID" number, printed on the new head, must be inputted to the 
software program. For putting an old head back in, it uses the old ID 
number. About 2 minutes of extra work to do that step. But of course 
they are making you pay for a head that you didn't buy. Ripoff. Hope 
you get it fixed.
Jim H.

--- In DigitalBlackandWhiteThePrint@y..., "Bob Frost" <bobfrost@b...> 
wrote:
> Jim,
> 
> I think it is ridiculous that Epson won't supply us with the 
printhead Setup
> software; from the info in my 1270 Service Manual it is childishly 
simple to
> use!

Preaching to the choir Bob<g>...I even leveled with the local service 
center which is a small user friendly place about my situation, and 
asked them if they could sell me the software or absentmindly leave a 
copy on the counter....no dice.

 The most important part of the setup seems to be not the 
alignment
> (which could probably be done by trial and error),

you think so? That wouldn't take awhile? Maybe. Being two or three 
different alignments to do in a row might be tricky.

 but the 
correction
> voltages for the piezo head (each is different, due to manufacturing
> differences, and the correction code printed on the printhead has to 
be
> entered into the EEPROM).

true. If the printer had been used a LOT might also be nice to reset 
the ink counter (# of ink cleanings before shutoff).

> 
> If Epson were to supply us with this software, many more spare 
printheads
> would be sold, instead of which we dump our printers in the bin and 
buy new
> ones!

Are you surprised? In the most optimistic way I can look on the 
situation, Epson is benololent and just doesn't want us to get 
confused and fry our EProms- they're looking out for us.

Um, RIGHT.<g>


 A new head for my 1270 installed by an Authorised Service 
Agent is 50%
> of the cost of a new 1290, not economic! The printhead alone is 25%, 
which
> would be an economic replacement.
> 
> This only favours Epson, not Agents who lose the spare parts 
business when
> we throw our printers away.

Sure, because the service center near me could have made a buck or two 
on selling me the 1160 head. Those that still want the center to 
install get charged the labor too- but they also get the buisness in 
"parts" of the do-it-yourselfers.
Jim H.

> 
> Bob Frost.
> 
> ----- Original Message -----
> From: "jimhayes361" <jimhayes@j...>
> 
> > Here in the US I called three "service centers" within 20 miles of 
me
> > and asked them detailed questions about how they replace an 1160 
head.
> > I mentioned the two floppy disk software that Epson gives out to 
their
> > official techs that runs only in Win98 over the LPT port that does
> > three alignments or so- a "bidirectional" alignment, an "angular"
> > alignment, and I think there may be one other...two made excuses
> > saying they were either not familar with the software or it 
"really
> > wasn't needed". The third service center it turned out was the 
only
> > one officialy authorized by Epson to repair printheads, and knew 
right
> > away what software I spoke of- and that they used it when
> > reparing/replacing heads.
> >
> > Most of this I got from reading the shop manual for the 860 
printer.
> > There is a good section of the manual devoted to use of this 
software,
> > and the splash screen pic clearly shows it is to be used with 1160 
as
> > well.

On Fri, Jul 19, 2002 at 08:21:16PM +0100, Bob Frost wrote:
> Jim,
> 
> I think it is ridiculous that Epson won't supply us with the printhead Setup
> software; from the info in my 1270 Service Manual it is childishly simple to
> use! The most important part of the setup seems to be not the alignment
> (which could probably be done by trial and error), but the correction
> voltages for the piezo head (each is different, due to manufacturing
> differences, and the correction code printed on the printhead has to be
> entered into the EEPROM).
> 
> If Epson were to supply us with this software, many more spare printheads
> would be sold, instead of which we dump our printers in the bin and buy new
> ones! A new head for my 1270 installed by an Authorised Service Agent is 50%
> of the cost of a new 1290, not economic! The printhead alone is 25%, which
> would be an economic replacement.
> 
> This only favours Epson, not Agents who lose the spare parts business when
> we throw our printers away.
> 

Bob,

This is a sore point for me as I bought a 1160 head quite a while ago as a
spare to save me from having to buy a complete new 1160 when mine decided to
stop working. I spent a while with the authorized Epson spares company to
determine whether any special work was needed to be done by a service centre
or whether I could just install it myself. I was assured this was something
I could do myself. I've now just emailed them to express my dissatisfaction
with this and have enquired how they might get me a copy of this service
software so I can complete the installation. Let's see what they come up
with...

Tony Terlecki