Digital BW, The Print

Hate to spoil the party but I also called Epson before I opened the EAM
pack. Told her (forgot which her) about the yellow problem and opened the
pack while I was talking to her. The paper was white enough to blind
me---same lot # etc. I got mine from Inkjetgooodies so it's possible that
the date or particular run had a problem. She said there was no change in
mfrer etc. I'd rather be lucky then good! I pulled sheets from back to front
and all were equal. So, we talked about other things which shall remain
secret.

bgs
----- Original Message -----
From: "tech4x5" <mkraus1044@...>
To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
Sent: Wednesday, October 02, 2002 5:48 PM
Subject: [Digital BW] Re:(Paul Carries Some Weight) New EAM & Complain to
epson....


> --- In DigitalBlackandWhiteThePrint@y..., "Shilesh Jani"
> <shilesh.jani@s...> wrote:
> > I just called Epson also. Spoke with a Di Bolton, who asked me to
> > send the paper back. She also said she was not aware of this issue
> > with the paper.
> >
> > Let's see what comes out of this whole situation.
> >
> > Shilesh
> >
> > --- In DigitalBlackandWhiteThePrint@y..., "Vincent Orlando"
> > <orlandovl@h...> wrote:
> > >
> > > I called Epson with the # Paul gave yesterday and Debbie said she
> > > would get back to me. Well today she called back today and said
> > > nothing has changed. When I told her several other people
> > complained
> > > and I mentioned Pauls name, she said she would get back to me.
> She
> > > called again and said they would like to see the paper and
> offered
> > to
> > > send me 2 packs if I would send them the one I have. I have a
> pack
> > > with thesame lot # everybody else has.
> > >
> > > THANKS PAUL
> > >
> > > Vinny
> > > http://www.wulfsden.com
> > >
> > >
> > >
> > >
> > >
> > > --- In DigitalBlackandWhiteThePrint@y..., "Paul Roark"
> > > <paul.roark@v...> wrote:
> > > > Jerry wrote:
> > > >
> > > > >I got a note from Atlex.com to complain to epson about the new
> > EAM
> > > > >paper.  Here is what she said:
> > > > >...you can send it back to us and we will replace it for you...
> > > > >but if you would like to ask Epson if they have changed try
> > > > >calling 800-463-7766
> > > >
> > > > I called Epson at the above number, and they referred me to the
> > > Customer
> > > > Relations number: (562) 276-1311.  At that number Theresa Vaca
> > > offered to
> > > > replace the paper with a different lot number -- assuming they
> > had
> > > one.  She
> > > > even invited me to send back open packages, which I did.  She
> did
> > > not appear
> > > > to know of any problems with the paper.
> > > >
> > > > While I was chatting with her, I asked why Epson continued to
> > call
> > > the
> > > > letter-size versions of this paper "Archival Matte" instead of
> > > the "Enhanced
> > > > Matte" name of the roll paper.  Her view was that the "Enhanced
> > > Matte" name
> > > > was just to distinguish the paper that had no water marks on
> the
> > > back from
> > > > paper that did have such marks.  So, yet another story about
> why
> > > the name
> > > > was changed.
> > > >
> > > > Paul
> > > > http://www.PaulRoark.com
>
> I just bought a package of EAM at Comp USA and compared it at the
> store to an old package of it that I brought with me and indeed it is
> yellow.  I showed it to the Customer Service rep at the store and she
> was shocked at the difference and refunded my $.  I then called Epson
> Customer Relations and also spoke with Di and she said she had just
> spoken with another person, must have been you Shilesh, with the same
> complaint.  What gets me is she said this is the first she heard of
> this problem.  I had called them 2 days ago and also told them of the
> problems and they filled out a ticket with my information.   With
> everyone else calling and complaining, it seems the information is
> not gettting through to the right person and is getting lost in the
> system.  Di was very nice and said she would get back with me.  We'll
> see.  Hopefully if enough of us call with this problem, they will
> become aware it is a real issue out here with users and reply with a
> fix.
>
> Matthew Kraus
>
>
>
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