Digital BW, The Print

WHY THIS IS URGENT... I have 30 scans of the World Trade 
Center tragedy to have to clients by MONDAY.

I have Photoshop 5.5 and 6 installed. Also insight 4.5 and just 
installed the SprintScan software. When I choose SS software 
for importing, the computer freezes and the ready light goes out. I 
force quit Photoshop and the scanner ready light blinks. I shut 
down, turn everything off, turn on the scanner, then the Mac, and 
the ready light is on again. When I choose Insight, I get the 
message that the scanner cannot be found. 
It was working yesterday. When I installed the new SS software, I 
trashed everything on the hard drive that was sprintscan, thinking 
I would start new.
Wow, was I dumb to do this tonight!!! I guess I'm dopey after 
spending my days in the "dust" and trauma of the WTC.

Can you help?
Thanks for any suggestions...

Susan Lerner
www.SusanLernerPhoto.com

Susan,

What scanner are you using? SprintScan 4000? SprintScan 120?

What is the new scanning software are you using? Polacolor Insight? 
Silverfast?

I can offer only general advice since I am not on a Mac but my 
experience with scanner software upgrades is that it is best to 
uninstall the old version before installing the new version. So if 
you haven't already, you might want to uninstall all the versions 
related to the scanner and do a clean install of the new version or 
perhaps the old version that was working.

If the computer cannot find the scanner then perhaps the device 
driver or plug-in for the scanner is not correctly installed.

You can also try the Digital Silver list:

http://www.topica.com/lists/DigitalSilver/read

and the PiezoBW list:

http://groups.yahoo.com/group/piezography3000

Maybe you can catch someone more knowledgable.

You still have 2 1/2 days. Stay calm.

Good luck!

Martin


--- In DigitalBlackandWhiteThePrint@y..., smlphoto@e... wrote:

> WHY THIS IS URGENT... I have 30 scans of the World Trade 
> Center tragedy to have to clients by MONDAY.
> 
> I have Photoshop 5.5 and 6 installed. Also insight 4.5 and just 
> installed the SprintScan software. When I choose SS software 
> for importing, the computer freezes and the ready light goes out. I 
> force quit Photoshop and the scanner ready light blinks. I shut 
> down, turn everything off, turn on the scanner, then the Mac, and 
> the ready light is on again. When I choose Insight, I get the 
> message that the scanner cannot be found. 
> It was working yesterday. When I installed the new SS software, I 
> trashed everything on the hard drive that was sprintscan, thinking 
> I would start new.
> Wow, was I dumb to do this tonight!!! I guess I'm dopey after 
> spending my days in the "dust" and trauma of the WTC.
> 
> Can you help?
> Thanks for any suggestions...
> 
> Susan Lerner
> www.SusanLernerPhoto.com