Marketplace Opinions
2001-10-03 by grdglass@aol.com
Bingo! These have been my thoughts since problem issues started surfacing on the Piezo list, a product rushed to market a little too quickly in order to capture the market. I also suspect that IJM will face competition from MIS. As a startup company, IJM does not seem to have a strong business model in place. They publicly deny problems until they become overwhelming, their support department is understaffed and technically inadequate to the point of infuriating customers who have problems, Jon and Bill contradict each other on and off the Piezo list, and finally, IJM ink is 5 times the cost of MIS ink. These opinions are based on my personal experience with IJM. I had technically perfect green prints and the issue took close to 3 months to resolve with IJM. That was far too long. I am now printing a portfolio and have switched to MIS simply because I am afraid to use Piezo. I do not want problems mid-stream. My problems with Piezo occurred over time; the printing of this portfolio will be interrupted because I have other obligations. Price, disgruntled customers, and praise for new products leads to losing customers. P.S. I am thrilled with the MIS inks and Paul's curves. Unlike others on this list, I find them usuable right out of the box. They match my monitor perfectly. Perhaps those with problems are not following Paul's directions to the letter. I noticed someone using PS 6 and placing Paul's curve ahead of other curves. I use PS 5 default and apply the curves by themselves after everything is finalized. (Maybe the poster is using a different printer?) I might still try IJM selenium inks but only after a break-in period of monitoring users' experience. And I will use my waiting bottles of PiezoBW when it is "safe" for me to do so. Helene "This is a shot in the dark and maybe you can ask Jon if I am correct, but my impression is that Piezo grew out of Jon's work to print platinum like prints on the Iris. It may be that this ink transferred well to the 3000 but as they expanded into the other models the clogging issue came as a surprise. If that is how it occurred then they would be in a real jam because fixing the "clogging" issue for the minority of printers could lead to other problems. The other tough problem is that when ink is ordered from the manufacturer there is probably a minimum size and a little bit of ink goes a very long ways. So they don't get a lot of chances to tweak the product in process, which would be risky in any case. So the best thing to do might be to just gut it out. This is all speculation mind you.. I think the real economic pressure might come from the MIS Full Spectrum inks and not the MIS Variable Mix. If the MIS continues to be "clog" free, at the lower price and if no other problems surface, I would expect a fair number of people to buy Piezo and then switch to the FS inks. However, MIS has missed the boat here by not selling the FS in a hex set and the quad printers are vanishing fast. I would think this would put pressure on ConeTech to reformulate but it would make sense to do this after the "selenium" is in place." [Non-text portions of this message have been removed]