Digital BW, The Print

I posted in this forum a couple weeks ago when having trouble with
banding with my 10 month old R2400. The problem continued to escalate
and I could get no improvement. 

I called Epson Customer Service to see if they could help me. After 5
minutes on the phone with the technician, he determined that we had
done all that we could, and he announced that he was sending me a new
printer via Fedex at no charge and just to return the malfunctioning
one when I got the new one. 

I got the new one last night, got it all set up and it prints
beautifully. The malfunctioning one went back in the same box and I
affixed the return label provided by Epson and away it goes this
morning. I couldn't have asked for better customer service.

Kudos to Epson.

I had exactly the same thing happen, although in my case the customer
service tech was a little more reluctant.  She felt that since the
nozzle checks were perfect and her other tests had good results that 
there was nothing the matter with the printer.  I needed to insist
that there was.  So, it probably took more like 15 or 20 minutes, for
me, rather than 5... :-)

Ed


--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "pairofsnowmen"
<s.bulger@...> wrote:

>
> I posted in this forum a couple weeks ago when having trouble with
> banding with my 10 month old R2400. The problem continued to escalate
> and I could get no improvement. 
> 
> I called Epson Customer Service to see if they could help me. After 5
> minutes on the phone with the technician, he determined that we had
> done all that we could, and he announced that he was sending me a new
> printer via Fedex at no charge and just to return the malfunctioning
> one when I got the new one. 
> 
> I got the new one last night, got it all set up and it prints
> beautifully. The malfunctioning one went back in the same box and I
> affixed the return label provided by Epson and away it goes this
> morning. I couldn't have asked for better customer service.
> 
> Kudos to Epson.
>

--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "pairofsnowmen" 
<s.bulger@...> wrote:
>
> I called Epson Customer Service to see if they could help me. After 5
> minutes on the phone with the technician, he determined that we had
> done all that we could, and he announced that he was sending me a new
> printer via Fedex at no charge and just to return the malfunctioning
> one when I got the new one. 
I couldn't have asked for better customer service.
> 
> Kudos to Epson.
>

I had the same experience with my R2400 when it failed to load paper.  
Only difference is that I sent mine to them and they sent me a new 
one.  It took six days from when I called them to when I had the new 
one in my apartment.  All at their cost.

Excellent service.

keith