Digital BW, The Print

Hi
I have followed the mailings in this group for a couple of years now, 
and it has been a great help..... Thanks to you ALL.
Now to my question, two weeks ago, when I changed a roll of canvas on 
my Epson Pro 7500, the printer made a noise and started to flash all 
the lights in the panel. The error code I got is "SERVICE REQ. 
00010004".
After trying to reset and...... finaly I contacted Epson here in 
Sweden, but without geting any help or explaining the error code. 
Has anyone seen this error message before? What can be done about this?

I´m most greatful for any help.
Josef

At 02:13 PM 8/30/2008, you wrote:

>Hi
>I have followed the mailings in this group for a couple of years now,
>and it has been a great help..... Thanks to you ALL.
>Now to my question, two weeks ago, when I changed a roll of canvas on
>my Epson Pro 7500, the printer made a noise and started to flash all
>the lights in the panel. The error code I got is "SERVICE REQ.
>00010004".
>
>I´m most greatful for any help.
>Josef

 From Epson's site:

Service Request errors in the range 00010004 - 
000101D are related to a carriage movement 
problem. In some instances like paper jams, the 
carriage locking tab may be partially pushed in, 
causing the carriage locking mechanism to put a 
drag on the carriage or lock the carriage 
completely. This will cause a carriage error. 
Make sure the carriage locking tab is pulled to 
the left. Then turn the printer’s power off and 
release the carriage by pushing down on the 
cutter blade. Slide the carriage to the left and 
look for any paper that also may be restricting 
the carriage from moving freely.

00010004CR Motor encoder check error

Hope this helps.

Tina


Tina Manley
www.tinamanley.com

Hi Josef.
There is what appears to be a clear plastic ribbon that passes through
a slot and sensor on the print head as the head travels. Check to see
if it is out of position as this would cause your error. It is very
easy to move it about, if paper ever gets jammed around the print head
carriage or something pushed through the paper path is curled and
strikes it.

Regards.
Duane
 



--- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Josef Pollak"
<josef.pollak@...> wrote:

>
> Hi
> I have followed the mailings in this group for a couple of years now, 
> and it has been a great help..... Thanks to you ALL.
> Now to my question, two weeks ago, when I changed a roll of canvas on 
> my Epson Pro 7500, the printer made a noise and started to flash all 
> the lights in the panel. The error code I got is "SERVICE REQ. 
> 00010004".
> After trying to reset and...... finaly I contacted Epson here in 
> Sweden, but without geting any help or explaining the error code. 
> Has anyone seen this error message before? What can be done about this?
> 
> I´m most greatful for any help.
> Josef
>

Hi again

YOU ARE REALY GREAT GUYS !!! IT WORKS AGAIN !!! it was the 
transparent ribbon thath was not in the correct possition. I did not 
see this before.
Thanks for your help Duane and Tina, 
I dont know how to thak you for your help. Epson sevice did not give 
me this much help. (For a printer that cost 18000$ 8 years ago)
Thanks again
Josef



> --- In DigitalBlackandWhiteThePrint@yahoogroups.com, "Josef Pollak"
> <josef.pollak@> wrote:
> >
> > Hi
> > I have followed the mailings in this group for a couple of years 
now, 
> > and it has been a great help..... Thanks to you ALL.
> > Now to my question, two weeks ago, when I changed a roll of 
canvas on 
> > my Epson Pro 7500, the printer made a noise and started to flash 
all 
> > the lights in the panel. The error code I got is "SERVICE REQ. 
> > 00010004".
> > After trying to reset and...... finaly I contacted Epson here in 
> > Sweden, but without geting any help or explaining the error code. 
> > Has anyone seen this error message before? What can be done about 
this?

> > 
> > I´m most greatful for any help.
> > Josef
> >
>