Doepfer

i've had nothing but good service from Shawn and the boys...and this is basically with no competition, so that's rare...i'm very comfortable dealing with AH...


----- Original Message ----
From: James Husted <the_ersatz_planet@mac.com>
To: Doepfer_a100@yahoogroups.com
Sent: Thursday, March 27, 2008 5:45:04 PM
Subject: [Doepfer_a100] Analogue Haven Rocks...

I just got off the phone with a guy from Analogue Haven (sorry man, 
forget your name - not Shawn though) and had to pass this along 
because having a business treat you so well has to get mentioned 
because it is so rare nowadays.
I have been building up my Doepfer and needed to get a another 
portable doepfer case to expand into (I have 2) - there were 2 used 
ones on the Analogue Haven site and since I had bought modules from 
them before I had no qualms. I could only afford one of the 2 cases 
they had and since they were like $150 cheaper than the new ones I 
bought a couple of Manual Switch modules also. So the package arrives 
and I pop her open and there is the case but one module is missing. 
I'm kinda bummed but then notice that the case is like in PERFECT 
condition - I open it up and it looks brand new - still with the 
English/German voltage warning label taped on the rails and no 
scratched dents or flaws I could see. Feeling a little guilty and 
also figuring wanting it back (in case they sent the wrong one) may 
spur them to send my missing module sooner, I email them and describe 
the situation and my concern that they may have made a costly 
mistake. I get the call today and the gent says the missing module is 
on it's way and that they had oversold the the cases and **GAVE ME A 
NEW ONE** to fill my order - SWEET! I gotta say that that was way 
above the expected "Send it back and we will credit your account." 
that they could have done. Needless to say they will be making the 
money back from my future business for sure.

-James

 

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