Doepfer

Hey all, 

Slightly off topic (but related) - has anyone here dealt with Thomann
before? I've got a poorly A100 suitcase and A199 that we bought from
Thomann a few weeks back. I've been trying to get hold of them for
about a week now - I've sent several emails, but they *still* haven't
got back to me. 

I know they are a big company, so are probably very busy, but surely
five working days is enough time to get back to someone? Isn't it?
Should I be more patient?

TJ