Homebrew PCBs

Kevin,

You were one of the lucky ones. I think that if it has worked this long, 
your board doesn't have the problem.

HP was very secretive about this problem, but from what I can gather, 
there were one or more runs of bad fuser boards that may have been 
assembled in China. The reports on the forum ranged from failure after a 
few months to about 18 months. Mine failed at about 13 months. HP 
repaired the ones still in warranty, and didn't even acknowledge the 
rest. I sent a letter to the CEO, who claimed that he had an open door 
to hear about problems. I did get an acknowledgement of my letter with a 
promise for a response. There was no response. I had a pleasant 
conversation with their head of Quality Assurance who could not help 
because the printer was out of warranty. He offered me two cartridges as 
a consolation prize.

That same board was used in several other models, and there were some 
complaints from a few owners of those models. Since there were a 
relatively small number of complaints on the other models, it would 
appear that they did have good boards. They never offered them as 
replacements for the failed P2015 boards.

My story does have a happy ending. One day I realized that the credit 
card on which I purchased the printer included an extended warranty for 
items purchased with it. Just in time, I contacted the credit card 
company, and made the proper application. I received a full refund on 
the printer, so I was only out the ~$80+ I paid for the repair. I still 
have the printer, and I am contemplating a repair process for the board. 
I know which BGA chip has the problem, and I will try to resolder it. 
Just need to find the time.

Harvey


On 9/24/2017 5:19 PM, Kevin Byrne kbyrne10@... [Homebrew_PCBs] wrote:
> Never heard that one before. Mine bought locally worked good from the 
> beginning till today 3 years later.
>
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