Apple Logic Pro /LogicExpress Discussion

One thing to keep in mind about all of these forums is that you get a 
preponderance of folks who post with problems. When things are going 
fine in people's studios, they are typically not going to complain, or 
post anything about it. It's the people with problems that will post. 
To complicate matters further, in about 95% of the cases of tech 
support that I do as part of my job here at IMS, it ain't the product, 
it's the person that is doing something wrong. People are very 
reluctant to do things the correct way sometimes, sometimes they are 
looking for functionality that doesn't exist, or cannot exist on their 
configuration. I often get calls from folks who are doing something on 
an unsupported or unrecommended configuration and they are very irate 
that things are not working properly. In desperation often these type 
of people will post their problems, and when they are told that it is 
them, and not the hardware/software, they get indignant. Sometimes 
people do not get any answer, there are people that think that if they 
post an issue that they are somehow 'entitled' to get an answer. These 
folks often never have anything of value to respond to when others 
post, and they do not understand the concept of community, and simply 
are looking for 'free' tech support. Many times they have not 
referenced product manuals, followed system configuration 
recommendations, contacted the manufacturer's tech support, or even 
Googled the problem. In the worst cases you find out they do not truly 
own the product and are working with a 'pirated' copy.

What is good about many of the moderated forums I've been on (like 
MOTU-Mac) is that often the moderator will filter out these type of 
folks before they become a disruption to the community.

Eddie Sullivan
Integrated Midi Systems
The Stony Brook Technology Center
21 Technology Drive
E. Setauket NY 11733
1800 344 6434 X 108


On Saturday, April 9, 2005, at 03:50 AM, Maurits van de Kamp wrote:

>
>> me only!! there is no more freedom of speech, and if you think you
>> have that right, look out for the irs or some other governmental
>> agency to come after you.
>
> Believe me, the LUG without moderation would be a total disaster. And 
> what
> exactly has the IRS got to do with freedom of speech? :)
>
>> logic but with better customer support, silly me! the logic forum has
>> always been a bit self-righteous and i never could figure that out.
>
> How can a forum be self-righteous? Who's the "self"? Or do you just 
> mean
> people sometimes disagree with you?
>
>> i
>> thought that's the only place to get help with problematic issues in
>> real time.
>
> Not the only place but yes it is such a place. However, don't expect 
> the other
> members to fix bugs for you. (But without mderation, the list would be
> cluttered with Windows<>Mac-fights, Logic<>Cubase<>Nuendo fights and 
> endless
> discussions about conspiracies at Apple who hate their customers, and 
> it
> would be difficult to get your problematic issues through to anyone).
>
>> with support, you get the lesser than treatment. i'd be grateful to
>> have people explain to me what i did wrong or need to tweak a bit if
>> i was the writer. seems we're really the ones doing them a favor but
>> they don't have the integrity to see it that way.
>
> Who's "them" here? The forum or Apple? The forum has got nothing to do 
> with
> Apple, you mean you've talked to them and they treated you badly? 
> Because
> seeing how people spew the same problems onto the forum over and over 
> again
> (and get offended if you try to help them locate the problem in their 
> own
> system - in other words try to give the only help that the forum could 
> give)
> it seems like they think the other forum members all work at Apple.
> Especially when they repeated their problems often enough and then 
> shout
> "Nothing happens, See Apple doesn't care about us!". Then it turns out 
> few
> people bother to send in a crash report when Logic crashes, or fill 
> out the
> feedback form.
>
>> hope i don't get
>> censored.
>
> Oh my God this big brother conspiracy thing is going WAY too far.
>
> Maurits.
>
>
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>
> Yahoo! Groups Links
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