Apple Logic Pro /LogicExpress Discussion

Nope.  They shipped it to the incorrect address.  I
notified them of their mistake within 30 minutes of
getting the email confirmation of the order, but 24
hours later, the box shipped anyway.  When I called
again to let them know, they told me that they
couldn't cancel it because it had already shipped. 
Meanwhile, Fedex were telling me they had yet to pick
it up, so they couldn't 'send it back' either.  The
next day, I called again, and the apple rep told me he
would cancel the order with Fedex and have it shipped
back.  3 days later, I called again, and they were
still trying to deliver it to the wrong address.  This
time, I cancelled the thing myself.  A week later, I
called, and the box had only just entered the
warehouse, and I was told it would be several days
before it could be re-shipped.  This was last
wednesday, and since the thing was ostensibly an xmas
present (as they were well aware), I ordered another
copy, to be shipped express, and told them I'd deal
with a refund on the other order later.  I was assured
it would be shipped express and would arrive on
Friday, Dec 24.  ON the 23rd, I called to confirm that
it had shipped, and was told that it had indeed
shipped. I finally got a tracking number on the 24th,
and low and behold, it had been shipped fedex ground,
to be delivered today.  I called to complain, and they
told me that it was company policy to not ship
overnight to customers who live 'too close' to the
shipment origin, and since I live a mere 400 miles (!)
from the Sacramento shipping location, the express
order was downgraded to ground.  Personally, I think
that is making excuses, because I can't imagine that
no one in California can order apple products with
overnight shipping.  Regardless, I was told that was
company policy, so why my sales rep didn't point it
out to me, I have no idea.

In short, it was incompetence from start to finish,
and had me seriously reconsidering my commitment to
both apple hardware and software.

--sam

--- GAmoore@... wrote:

> 
> In a message dated 12/27/04 10:38:47 PM,
> logicusers@... writes:
> > is apple's sales/shipping team incompetent, or
> what?
> > 
> 
> I have bought several things from Apple and always
> had good experiences with 
> fast delivery - sometimes the next day even when
> paying just for standard 
> shipping. I imagine that Xmas had something to do
> with it, and perhaps a back 
> order situation.
> 


		
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