PLAN B analog blog

to put it simply if inelegantly, it's a different time. you could make
the argument (and i am) that stating overtly (and justifiably frankly)
a policy that is the SOP for the people it represents is far better
than letting it go unspoken. to draw a parallel to a company oft
compared to this one (they also make use of opto-isolators), i would
offer that their customer service was far worse. i've even heard that
back in the seventies buchla (oopps) on ocassion refused to do
business with people who were too difficult to deal with.*

maybe peter should raise the prices three fold, higher more people,
drop quality, & raise production. i understand that people are miffed
about whatever; it sucks to put hard, very hard, earned cash down and
have nothing to show for it. but given the awful customer service at
other instrument companies (give DOD/Digitech a call about the WH-1
some time) folks might want to count themselves lucky for not being
told to fuck off.

my friend waited for his easel for, if i remember correctly, over a
year (i may have said this before) before it showed up unannounced.

handmade dammit! 



-christian

*i've got nothing against and love the company & family. 

--- In PLAN_B_analog_blog@yahoogroups.com, Norman Fay <vietgrove@...>
wrote:
>
> Plenty of people have had trouble-free dealings with you Peter, I am
> one of those who haven't, and as such I must confess I found the page
> rather tasteless.  No matter what the intention, I think it could be
> read as pre-emptively saying "if you complain about anything, you are
> an asshole".  No other manufacturer has such a page on their site,
> including Paul Schreiber, who endured way worse from his haters than
> you did.  I don't think you should re-write the page, I think you
> should drop it.  Put the effort into fulfilling backlogged orders
> (HINT HINT)
> 
> On Sun, Feb 1, 2009 at 11:35 PM, (i think you can figure that out)
> <peter@...> wrote:
> > Seems I've cased some waves with our new policies.  Wasn't my
> > intention.  If you don
> > t know about this, have a look at the Purchase page, click on the NO
> > ADAM HENDRY policy and give it a read. The information included is
> > vital, but the tongue and cheek in it's name went over like a lead
> > zepplin.
> >
> > It seems I have offended the very group of people I'm here to support,
> > some of the most talented individuals I've ever met, and I'm asking
> > for your assistance.
> >
> > I think you know the thrust behind it. It's something that had to
> > happen. I do no know of any manufacturer who clearly states what is to
> > be expected of the equipment they are about to purchase. I need to
> > make that clear. Help me rewrite it, please give me suggestions. All
> > will be considered.
> >
> > thanks,
> >
> > - P
> >
> >
> > ------------------------------------
> >
> > Yahoo! Groups Links
> >
> >
> >
> >
>