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Re: [PLAN_B_analog_blog] broken hearted

2009-04-16 by Monroe Eskew

The consumer culture we've inherited and become apart of is a strange beast. Over the years, large businesses have competed with each other in part by trying to outdo the other guy in terms of customer satisfaction and service. The result is a population that has come to expect as normal that someone will hold their hand and make them a sandwich when purchasing a high-tech device. Furthermore, there is usually little incentive to understand how something works; we just expect it to be user-friendly and work perfectly.

Lately I have seen several small businesses suffer because they had a unrealistic view of modern consumer culture. With a small boutique firm having a select clientele, the proprietor may be able to either bully or sweet-talk his/her customers into "being cool." But if you're a large scale business like Apple or Honda, you don't have that option. Consumer culture is a reality to be dealt with, not changed, and all one can do is find the equilibrium point of supply and demand given the parameter of consumer expectations. The effect is of course a continuing escalation of consumer expectations.

And small businesses are forced to work with this reality as well. One cannot move the demand curve very much by persuasion. You have a little more leeway, but the hard reality of market forces limits you.

On Fri, Apr 10, 2009 at 11:08 PM, Christopher Jacob Recording Device <I.AM.USING.THE.INTERNETS@gmail.com> wrote:


I don't feel good about being on this e-mail list any longer. Peter you are free to screen this if that's what you want to do. I'm not a "hater" or anything of the sort. I love what you've been trying to do for the modular community with your products but there';s too much drama some from you some from customers or would-be customers. It's with a lump in my throat that I'm going to request to be taken off this list serve. After Bananalogue disappeared your company seemed to me to be the best thing going as far as unconventional musical devices go but I don't feel good about being on this list any longer because I no longer feel good about the possibility of giving you any more of my money. I'm expecting an ASR from you guys and I look forward to using it a great deal but well, I guess I've stated my feelings already. I wish you the best of luck geting your company back up and filling all those back orders.

it's been real even when the real has been "not nice"

I'm sorry,
Chris (aka ex_dead_teenager)

--
"War will end when people refuse to fight"
--Anonymous


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