one more development.. the error occurred again after making some color prints and then coming back to QTR and saved settings. When going through and setting them again, even though identical to the saved status, it worked again. So there remains some problem. At least the fix is simple and no re-install required. Tyler ---In QuadtoneRIP@yahoogroups.com, <quadtonerip@yahoogroups.com> wrote: Thanks to Roy, we've found the problem, and getting back to printing does not require a re-install. After double checking all his saved settings, it seems the color matching setting had changed from quadtoneRIP to colorsync. After setting that back again, it worked. The next steps are to determine whether or not interim color/OEM driver printing "unsticks" that setting and reverts it with his particular OS, PS, QTR versions... will let you know. For now the main thing is, if QTR stops working for no apparent reason with a simple "error" alert, take a look at the color matching setting.. it's not a setting I would have been terribly careful about, or suspect of these problems. But given the current OSX colorsync debacles I guess it's no surprise. Thanks very much Roy. Tyler ---In QuadtoneRIP@yahoogroups.com, <quadtonerip@yahoogroups.com> wrote: Hi Tyler In looking at the output it seems that there may be some missing settings. These are odd: D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_ppd_file(v) || D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_resolution(v) || D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_media_size(v) || So I have two ideas about possible causes: 1) he's got a new curve in the install folder that have something in them that is corrupting the printer file (PPD) so that default values are not picked up. So the question is -- has he made any new curves/profiles lately? Look in where he runs the Install4800 script. Are there any .txt files that have names with special characters? Is there a .txt which isn't a curve description? 2) the other idea is Printer Presets. OSX retains settings as you change things and in the past there were settings from the Epson driver that "leaked" over to QTR which affected what was sent to QTR. Weird interactions can happen. So the thing to do is always start making a preset from a known good setting. I.e. start with Default, go through QTR setting what you want and then Save As... your Preset. Always use a Preset that is specifically made for QTR. QTR 2.7.2 has some code to help make it immune to theses problems but maybe there's another one that creeps up. Anyway, Tyler, I'd mostly try to start from scratch with curves and presets. See if there are any problems with the basic stuff and add a curve at a time to see if one in particular causes the problem. I'd just redo the Presets. If you want to just zip up the whole install folder he is using and send it to me I'll look at it. Roy On Thu, Oct 10, 2013 at 2:43 PM, <tyler@... mailto:tyler@...> wrote: here you go- Last login: Wed Oct 9 21:45:06 on console /Applications/QuadToneRIP/DiagnosticScript.command ; exit; jeffs-MacBook-Pro:~ jeffcorwin$ /Applications/QuadToneRIP/DiagnosticScript.command ; exit; ******************************************************************** **** QuadToneRIP 2.7.2 Diagnostic Script --- Save Output for Analysis **** ******************************************************************** Thu Oct 10 11:23:31 PDT 2013 **** System Info **** Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64 **** Printer Info **** scheduler is running system default destination: EPSON_Stylus_Pro_4800 device for EPSON_Epson_Stylus_NX510: usb://EPSON/Epson%20Stylus%20NX510?serial=4C454B593036323140 device for EPSON_Stylus_Pro_4800: usb://EPSON/Stylus%20Pro%204800?serial=LFP70050916111207- device for HP_Photosmart_C5200_series: usb://HP/Photosmart%20C5200%20series?serial=MY7B1FD05204XQ device for HP_Photosmart_C5200_series_2: usb://00004D59-3742-3146-4430-353230345851 device for Photosmart_C3100_series___Reneb_9s_Computer: dnssd://Photosmart%20C3100%20series%20%40%20Rene%E2%80%99s%20Computer._ipp._tcp.local./ device for Quad4800: usb://EPSON/Stylus%20Pro%204800?serial=LFP70050916111207- EPSON_Epson_Stylus_NX510 accepting requests since Tue Apr 2 07:37:59 2013 EPSON_Stylus_Pro_4800 accepting requests since Thu Oct 10 11:21:20 2013 HP_Photosmart_C5200_series accepting requests since Mon Oct 7 14:27:09 2013 HP_Photosmart_C5200_series_2 accepting requests since Tue Mar 26 10:50:50 2013 Photosmart_C3100_series___Reneb_9s_Computer accepting requests since Fri Feb 3 08:31:01 2012 Quad4800 accepting requests since Thu Oct 10 11:22:58 2013 printer EPSON_Epson_Stylus_NX510 is idle. enabled since Tue Apr 2 07:37:59 2013 printer EPSON_Stylus_Pro_4800 is idle. enabled since Thu Oct 10 11:21:20 2013 Page 1 of 1. printer HP_Photosmart_C5200_series is idle. enabled since Mon Oct 7 14:27:09 2013 printer HP_Photosmart_C5200_series_2 is idle. enabled since Tue Mar 26 10:50:50 2013 printer Photosmart_C3100_series___Reneb_9s_Computer is idle. enabled since Fri Feb 3 08:31:01 2012 printer Quad4800 is idle. enabled since Thu Oct 10 11:22:58 2013 /Library/Printers/QTR/filter/quadtoneprint failed Quad4800-954 jeffcorwin 14838784 Thu Oct 10 11:22:56 2013 **** QTR Programs **** /Library/Printers/QTR/bin Quad.pm* qcurve* qgamma* qmerge* quadcurves* qacv* qdensity* qgraph* qpart* quadprofile* qacvraw* qdiff* qlimit* qplot* qadd* qdotgain* qline* qspline* /Library/Printers/QTR/filter -rwxr-xr-x 1 root admin 2586 Feb 2 2010 quadtoneprint -rwxr-xr-x 1 root admin 1586476 Jun 4 2011 quadtoprinter **** Plugin Programs **** total 0 drwxr-xr-x 3 jeffcorwin 501 102 Mar 26 2010 QuadTonePDE.plugin **** QTR Printer Descriptions **** /Library/Printers/QTR/ppd Quad10000.ppd.gz Quad4900.ppd.gz Quad9890.ppd.gz Quad1160.ppd.gz Quad7000.ppd.gz Quad9900.ppd.gz Quad11880.ppd.gz Quad7500.ppd.gz QuadEX.ppd.gz Quad1200.ppd.gz Quad7600.ppd.gz QuadR1800.ppd.gz Quad1270.ppd.gz Quad7800.ppd.gz QuadR1900.ppd.gz Quad1280.ppd.gz Quad7880.ppd.gz QuadR200.ppd.gz Quad1290.ppd.gz Quad7890.ppd.gz QuadR220.ppd.gz Quad1400.ppd.gz Quad7900.ppd.gz QuadR2400.ppd.gz Quad2000.ppd.gz Quad860.ppd.gz QuadR260.ppd.gz Quad2100.ppd.gz Quad870.ppd.gz QuadR280.ppd.gz Quad2200.ppd.gz Quad890.ppd.gz QuadR2880.ppd.gz Quad3000.ppd.gz Quad9000.ppd.gz QuadR300.ppd.gz Quad3800.ppd.gz Quad9500.ppd.gz QuadR3000.ppd.gz Quad3880.ppd.gz Quad9600.ppd.gz QuadR320.ppd.gz Quad4000.ppd.gz Quad980.ppd.gz QuadR340.ppd.gz Quad4800.ppd.gz Quad9800.ppd.gz QuadR380.ppd.gz Quad4880.ppd.gz Quad9880.ppd.gz QuadR800.ppd.gz **** QTR Printer Profiles **** Quad1160-UT Quad2200-K7 Quad7500-K6 Quad9800 QuadR260 Quad1200 Quad2200-UT Quad7600 Quad9800-K7 QuadR260-MIS Quad1270-UT2 Quad2200-UT7 Quad7600-K7 Quad9880 QuadR280 Quad1280-K6 Quad3000 Quad7800 Quad9880-K7 QuadR280-MIS Quad1280-UT2 Quad3800 Quad7800-K7 Quad9890 QuadR2880 Quad1290-K6 Quad3800-K7 Quad7880 Quad9900 QuadR2880-K7 Quad1290-UT2 Quad3880 Quad7880-K7 QuadEX QuadR300-GQ Quad1400 Quad3880-K7 Quad7890 QuadR1800 QuadR300-K6 Quad1400-K6 Quad4000 Quad7900 QuadR1800-3MK QuadR320-GQ Quad1400-MIS Quad4000-GQ Quad860-UT QuadR1800-K7 QuadR320-K6 Quad2000 Quad4000-K7 Quad870-UT2 QuadR1900 QuadR340-GQ Quad2100 Quad4800 Quad890-K6 QuadR1900-K7 QuadR340-K6 Quad2100-GQ Quad4800-K7 Quad890-UT2 QuadR200-GQ QuadR380 Quad2100-K7 Quad4880 Quad9000-K6 QuadR200-K6 QuadR380-MIS Quad2100-UT Quad4880-K7 Quad9500-K6 QuadR220-GQ QuadR800 Quad2100-UT7 Quad4900 Quad9600 QuadR220-K6 QuadR800-3MK Quad2200 Quad7000-GQ Quad9600-K7 QuadR2400 QuadR800-K7 Quad2200-GQ Quad7000-K6 Quad980 QuadR2400-K7 **** USB connections **** -r-xr-xr-x 1 root wheel 92016 Sep 28 2012 /usr/libexec/cups/backend/usb DEBUG2: Directory "/System/Library/Printers/Libraries/USBGenericPrintingClass.plugin" permissions OK (040755/uid=0/gid=0). DEBUG: load_classdriver(/System/Library/Printers/Libraries/USBGenericPrintingClass.plugin) (kr:0x00000000) direct usb://HP/Photosmart%20C5200%20series?serial=MY7B1FD05204XQ "HP Photosmart C5200 series" "HP Photosmart C5200 series" "MFG:HP;MDL:Photosmart C5200 series;CMD:MLC,PCL,PML,DW-PCL,DESKJET,DYN;1284.4DL:4d,4e,1;CLS:PRINTER;DES:Q8330A;SN:MY7B1FD05204XQ;S:038008C484001021002c1800005c288002b;J: ;Z:0102,0503d549016089,0600,0c100,0e00,0f00;" "" DEBUG2: Directory "/Library/Printers/EPSON/CIOSupport/EPSONUSBPrintClass.plugin" permissions OK (040755/uid=0/gid=80). DEBUG2: Directory "/System/Library/Printers/Libraries/USBGenericPrintingClass.plugin" permissions OK (040755/uid=0/gid=0). DEBUG: load_classdriver(/System/Library/Printers/Libraries/USBGenericPrintingClass.plugin) (kr:0x00000000) DEBUG: load_classdriver(/Library/Printers/EPSON/CIOSupport/EPSONUSBPrintClass.plugin) (kr:0x00000000) direct usb://EPSON/Stylus%20Pro%204800?serial=LFP70050916111207- "EPSON Stylus Pro 4800" "EPSON Stylus Pro 4800" "SERN:LFP70050916111207-;MFG:EPSON;CMD:ESCPL2,BDC;MDL:Stylus Pro 4800;CLS:PRINTER;DES:EPSON Stylus Pro 4800;" "" **** CUPS Info **** D [10/Oct/2013:11:22:58 -0700] [Job 954] MediaWeight = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] MirrorPrint = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] NegativePrint = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] NumCopies = 1 D [10/Oct/2013:11:22:58 -0700] [Job 954] Orientation = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] OutputFaceUp = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] PageSize = [ 1224 1584 ] D [10/Oct/2013:11:22:58 -0700] [Job 954] Set job-printer-state-message to "PageSize = [ 1224 1584 ]", current level=INFO D [10/Oct/2013:11:22:58 -0700] [Job 954] Separations = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] TraySwitch = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] Tumble = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsWidth = 12060 D [10/Oct/2013:11:22:58 -0700] [Job 954] Set job-printer-state-message to "cupsWidth = 12060", current level=INFO D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsHeight = 15350 D [10/Oct/2013:11:22:58 -0700] [Job 954] Set job-printer-state-message to "cupsHeight = 15350", current level=INFO D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsMediaType = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsBitsPerColor = 8 D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsBitsPerPixel = 8 D [10/Oct/2013:11:22:58 -0700] [Job 954] Set job-printer-state-message to "cupsBitsPerPixel = 8", current level=INFO D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsBytesPerLine = 192960 D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsColorOrder = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsColorSpace = 8 D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsCompression = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsRowCount = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsRowFeed = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] cupsRowStep = 0 D [10/Oct/2013:11:22:58 -0700] [Job 954] PageSize = 1224x1584 D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_output_to(v) || D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_driver(v) |escp2-4800| D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_ppd_file(v) || D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_resolution(v) || D [10/Oct/2013:11:22:58 -0700] [Job 954] Set job-printer-state-message to "stp_get_resolution(v) ||", current level=INFO D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_media_size(v) || D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_media_type(v) |Matte| D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_media_source(v) |AutoSheet| D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_ink_type(v) || D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_dither_algorithm(v) |Ordered| D [10/Oct/2013:11:22:58 -0700] [Job 954] Set job-printer-state-message to "stp_get_dither_algorithm(v) |Ordered|", current level=INFO D [10/Oct/2013:11:22:58 -0700] [Job 954] stp_get_output_type(v) |4| D [10/Oct/2013:11:22:58 -0700] [Job 954] QTR w=1224 l=9 r=1215 h=1584 t=1575 b=40 D [10/Oct/2013:11:22:58 -0700] [Job 954] Set job-printer-state-message to "QTR w=1224 l=9 r=1215 h=1584 t=1575 b=40", current level=INFO D [10/Oct/2013:11:22:58 -0700] [Job 954] QTR w=12060 l=90 r=90 h=15350 t=90 b=400 D [10/Oct/2013:11:22:58 -0700] [Job 954] Set job-printer-state-message to "QTR w=12060 l=90 r=90 h=15350 t=90 b=400", current level=INFO D [10/Oct/2013:11:22:58 -0700] [Job 954] Sent 0 bytes... D [10/Oct/2013:11:22:58 -0700] [Job 954] cgpdftoraster: bytes written for sheet 1 = 10480140 D [10/Oct/2013:11:22:58 -0700] [Job 954] Waiting for read thread to exit... D [10/Oct/2013:11:22:58 -0700] [Job 954] End of messages D [10/Oct/2013:11:22:58 -0700] [Job 954] printer-state=3(idle) D [10/Oct/2013:11:22:58 -0700] [Job 954] printer-state-message="/Library/Printers/QTR/filter/quadtoneprint failed" D [10/Oct/2013:11:22:58 -0700] [Job 954] printer-state-reasons=none ******************************************************************** **** QuadToneRIP Diagnostic Script --- Save Output for Analysis **** ******************************************************************** logout [Process completed] ---In QuadtoneRIP@yahoogroups.com mailto:QuadtoneRIP@yahoogroups.com, <quadtonerip@yahoogroups.com mailto:quadtonerip@yahoogroups.com> wrote: Yes. Just double click the script. It pops up a bunch of text. Copy & paste the whole thing back to me. Roy On Wednesday, October 9, 2013, wrote: I'm afraid it only says "error".. I see the diagnostic script here in the qtr folder, I'll try to lead him through that tomorrow and hopefully have something more helpful to pass on. I assume you just run it and a log comes up I can paste in here? Thanks Roy ---In QuadtoneRIP@yahoogroups.com, <quadtonerip@yahoogroups.com> wrote: Hi Tyler Can you find out more about what the error is? Running the DiagnosticScript right after getting the error should give more info. I wonder if the Epson driver is somehow hogging the USB port. Roy On Wednesday, October 9, 2013, wrote: well I'm going to keep hammering away at this because it's become an ongoing problem. So he reinstalled QTR and made a good print, worked. Then made a few color prints with the OEM driver, then went back to B&W and tried to make another print with QTR. This is within minutes of the reinstall, the good print, etc. This time, same "error" again.. He's about had it. No ideas here? Thanks, Tyler ---In QuadtoneRIP@yahoogroups.com, <quadtonerip@yahoogroups.com> wrote: Not sure it will work. But I remember having similar problems that were solved by reinstallation. No idea why. From: <tyler@...> Reply-To: <QuadtoneRIP@yahoogroups.com> Date: Monday, October 7, 2013 4:34 PM To: <QuadtoneRIP@yahoogroups.com> Subject: RE: Re: [QuadtoneRIP] QTR "error" Hi David, I'll pass it on. Any idea why this happens, requiring this solution? David Kachel ___________________ Artist-Photographer Fine B&W Photographs www.davidkachel.com http://www.davidkachel.com david@... Gallery: www.reddoorfinephotographs.com http://www.reddoorfinephotographs.com director@... PO Box 1893 Alpine, TX 79831 (432) 386-5787 -- Sent from Gmail Mobile -- Sent from Gmail Mobile -- Roy Harrington roy@... mailto:roy@... www.harrington.com http://www.harrington.com
Message
RE: RE: Re: Re: [QuadtoneRIP] QTR "error"
2013-10-22 by <tyler@...>