2014-05-20 by jonus7@...
I wrote a really long response to this post this morning but I guess its disappeared into the ether. So here it goes again. I've never used this software before in any setting, personal or business, so bare with me.
I've attempted to print test files and a personal image of my own, all of them correctly sized, 16bit TIFF files saved out of PS in "QTR-Grey" profile. I've used both "HP Premium Gloss", and "HP Instant-Dry Satin"with the exactly the same results. The files start to print, but at a greatly reduced resolution, the printer then hangs and ceases to print at about 30% completion, I end up having to physically reset the printer, it will not complete a print. The files have been printed with the "QTR Print Tool", Print Tool 2, and through the print dialog in PS CS5.1. The files are printed on the appropriate channels and at the appropriate resolutions, the paper is loaded into the machine correctly, and the 11880 has absolutely no problems when printing color, its currently printing a 60" advance of Canson VFA at the moment without issue.
The files will print correctly on both the 9890 and the 9600 Quad-Tone. I have screen shots of the print settings, the files used, the incorrect results and anything else anyone needs to see, ready to share on Dropbox. I'm pulling my hair out at this point. This printer is a very important part of our business's workflow and I cannot have it down much longer....any help at all would be GREATLY appreciated.