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SergeModular

Index last updated: 2026-04-28 23:13 UTC

Message

Re: Rex, Repair, Redux...

2004-04-11 by cuari7

Well, I guess we have consensus.
BTW, forum: What MIDI-CV converters are being used with your Serge
rigs?
Having previously owned Encore Expressionist, Doepfer MCV 24 (piece
of crap!) and Kenton, I now have the pleasure of owning a simple,
yet wonderful Roland MPU-101.
Simple, effective, with a straightforward interface.
Wish list? LFO's, portamento and Trigger outs.
Otherwise it does a great job, and they're dirt-cheap on Ebay!

Now back to my Serge....

cuari7



--- In SergeModular@yahoogroups.com, synpro@a... wrote:
> I have been dealing with Rex since he took over from Serge years
ago. I have
> purchased (6) panels over many years and currently have a small,
totally
> custom two panel system (pics to be posted shortly).
>
> The number of issues I have had have been amazingly few and were
always
> repaired quickly with great communication. I recently found that a
LED was not
> working on my Dual Random from a panel purchased last year. I
contact Rex, shipped
> it off and got it back all within 10 days total. Rex's service has
been
> totally 100% professional and top notch even during the tough
times with the move
> from SF to Wisconsin.
>
> Rex/Serge is a cottage manufacturer, a one man operation really
and that is
> something that needs to be kept in mind. I wish I received the
same customer
> service and attention to detail with some other manufacturers (who
do not even
> respond to emails or calls). We are dealing with a totally
custom "luthier of
> synthesizers" and the biggest problem seems to be the inability to
find
> qualified people to do the building (thus the long lead times). As
far as I am
> concerned the end result in musical pleasure, inspiration and fun
far outweigh the
> cost and wait. I will continue to purchase for a long time to
come. My 2
> cents...

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