Synth-DIY Yahoo! Groups Archives

Re: warranty?

2004-04-10 by robert taylor

...used to think i wanted a serge for the function density but that kind of reliability/warrenty is scary.
(or maybe I'm just spoiled by MOTM; having bought some modules used which were damaged in transit, Paul still fixed everything, replaced pots and even repaired cosmetic damages for $5)!

>not sure if this is a hard & fast rule as such but Rex said the

>policy since 1996 has been for a 3 yr warranty.
>

> > Just one questions for the arhives: what`s the warranty time for the STS sege?
> > > just to say a big THX to everybody who gave me advice, support

> > > and practical suggestions in my quest to get my faulty panel
>repaired.

> > > The panel is now with Kevin Fortune and after an overnight soak
> > > and a little
> > > fiddling under the hood, the faults have thankfully appeared, so
> > > at least we
> > > didn't have to wait days for the intermittent problems to
>surface.
> > >
> > > More news next week hopefully.

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Re: warranty?

2004-04-10 by James R. Coplin

I think that the poll and opinions expressed have been that the build quality is very high. You are always going to have some issues. My personal experience with my 5 panels (which is 37 modules, would be more but one of the panels is a TKB) is that I’ve had 1 minor problem with one of the modules. I have another panel on the way. Rex went way above what I consider to be good customer service and got me back up and running no problems. My system is largely from the early 90’s and I bought it from an owner in Switzerland . So, it has been shipped across the pond at least twice and I’m not sure of the other owners in between. I’d say the build quality is very good. I wouldn’t ever hesitate to purchase based on quality from Rex. Compared to the shop time the rest of my analog gear has to be put through, the Serge is by far the most stable thing in my setup.

James R. Coplin

***************

If anyone asks of my whereabouts,

simply tell them i've gone out the window

for a spot of tea and am not

expected back any time soon.

***************

From: robert taylor [mailto:zig000@...]
Sent: Saturday, April 10, 2004 11:12 AM
To: SergeModular@yahoogroups.com
Subject: [SergeModular] RE: warranty?

...used to think i wanted a serge for the function density but that kind of reliability/warrenty is scary.
(or maybe I'm just spoiled by MOTM; having bought some modules used which were damaged in transit, Paul still fixed everything, replaced pots and even repaired cosmetic damages for $5)!

>not sure if this is a hard & fast rule as such but Rex said the

>policy since 1996 has been for a 3 yr warranty.

>

> > Just one questions for the arhives: what`s the warranty time for the STS sege?

> >

> just to say a big THX to everybody who gave me advice, support

> > > and practical suggestions in my quest to get my faulty panel

>repaired.

> > > The panel is now with Kevin Fortune and after an overnight soak

> > > and a little

> > > fiddling under the hood, the faults have thankfully appeared, so

> > > at least we

> > > didn't have to wait days for the intermittent problems to

>surface.

> > >

> > > More news next week hopefully.

Re: warranty?

2004-04-10 by Chris Whitten

I've got to say mine has been bomb proof so far.
CW

Re: warranty?

2004-04-10 by cuari7

Hey Robert!! You're the dude from New Mexico, aint'cha?
Didn't I sell you a wooden slanted rack for your MOTM last year?

Just curious as to how much bigger your system has gotten, man.
Any pics?

cuari