The Cyndustries List

Howdy one and all!

We are back in the saddle after a very difficult 
period of struggling to make good on some really old 
back-orders,in fact even Psycho Shift Registers have 
been shippingagain at long last. (If you haven't gotten
 yours, expect one in the mail soon if you ordered one!)

The past two or three weeks have been especially
challenging because my Mother had a serious medical
emergency and I dropped almost everything to be with
her daily at the hospital.

It was discovered that she had an aneurysm or balloon
in her aorta, the major vascular highway feeding the
whole lower half of her body...  Had it burst, she would
have died instantly, and being the only person here for
her in this world, her care temporarily took priority in
my life above everything else.

I am happy to report that after a battery of doctor 
visits, x-rays, cat scans, blood tests, cardiologists, 
five hours of major abdominal surgery, in-home nurse
 and physical therapist visits, and even more doctors 
visits today and tomorrow.... she is recovering 
excellently, and will be enjoying far more robust health
 now.

Most of the Quad Low Pass Gates have shipped along
with many other modules already however, if you also
ordered an Anything Module, it is possible that your
other items were on hold waiting for the Anything
Modules to be completed.  I'm very happy to report
 thatafter finally getting back to the soldering irons,
 Albert and I had a very productive weekend getting
 all of the Anything Modules done at last!! 

This is turning out to be a wonderful time with my
Mother recovering well, and products flowing out the
door to happy customers again!

No doubt, I will have missed ~something~ some
whereof an order or two, I'm only human, and due to
 the great drop in the economy - I'm working mainly
 by myself these days.   All that I ask is that people 
please contact me Privately in any of these instances,
 and give me a chance to react.

If you are cool with us, we will be cool right back at
ya', however  be warned, I am not a puppy dog with
those who might choose to screw with us; there are
one or two out there who have cried foul in a big 
way on the web - while trying to work us behind 
the scenes. (There are a lot of scammers out there).

A great Thank You to the majority of you, all of our
wonderful customers, as you surely know we truly
could not have made it here without you!
A couple of months ago I stated that we've almost
shipped every single back-order that was 
outstanding and in a few more weeks that will be
 complete.

 This milestone in our seven year history 
will be causefor much celebration and we will be 
focusing specifically now on Zeroscillator orders 
including Paul's custom Dual ZOWI in Wiard 
format, and all of the very patient Buchla format 
ZOe customers.

I had set February 15th Saint Valentine's Day as a 
goal to get these done,  however the sudden 
slowing in sales here during these past couple of
 months, and my Mother's medical emergency have
 rendered that date moot quite beyond my control.

I think we all know here that I have have a lot to 
learnabout accurate schedule forecasting on the 
shipping of modules, (an understatement) so I 
won't offer any expected shipping times except to
 say that we have hit the ground running again full
 of renewed energy and optimism which is half the
 battle after all, lol!

We have already shipped over (400) Zeroscillators!
(I know, I know, except ~yours~ it will soon).

Mark Barton and I have continued jamming on
some great new module designs, however Mark and
 Sabrena and Iare carefully weighing the economy vs
 the amount of orders (cash flow) coming in, and it is
 not exactly the ideal time for me to bet the entire
 farm on the next module release, so caution may 
prevail for a short while longer.  (Frankly it's taking 
every cent I have to get through this maze of 
electronic parts, shipping expenses, and doctor
 visits :)

We had some pretty rough press on the lists in the
pastcouple months and I would like to point out
 that we've survived some pretty big surprises such
 as the Sawtooth Animator circuit board errors (our
 first surface mount type module), and the loss and
 recovery of our Low Pass Gate boards and panels.

It seems that each time we have reached up to
"get more professional" in one way or another that
we have gotten burned bigtime. Many little 
companies such as ours could have easily collapsed,
 however we have been doing this for about seven
 years now and we do not plan on quitting any time
 soon.

I've personally made good on all of these episodes
making sure that everyone has gotten their modules
come rain or shine or what may.
For the time being we have suspended our outside
vendors and have pulled everything back in-house
which will improve throughput now that we do not
have these insane thirty-thousand dollar assembly
bills to pay before we get a single circuit board,
which means we can build as needed and then ship
much quicker!

Two years ago we added a dealer to represent us
and this has been a mixed experience as well, it
was mainly so that we would have a partner to 
helpus with these massive up-front expenses, 
howeverafter the dust seems to have settled over
 the recent "Battle of Pomona" and resulting 
Dealership Wars, I think we may prefer to go it 
alone in the future, (unless someone wakes-up 
and finally starts returning my phone calls... )

Assembling a modular synthesizer system
 requires a certain level of commitment from 
customers, and hopefully everyone will observe
 that I am willing to work myself as-hard-as-
it-takes to match their commitment at this end.

Like the Royal Mounted Police police might 
say... Everyone always gets their modules!

We have a new Leader in the world, and new 
hopes and opportunities to move the country
 and our little company forward in great positive
 sweeping ways.  We will keep up our end of this
 bargain and this year you will certainly not be 
disappointed.

You made the right decision with us, and will
continue to prove it to you over and over again.
I thank everyone for their support!

With greatest sincerity and respect,


Cynthia Webster

http://www.cyndustries.com/