Datacolor User to User Support Group.

Thanks Everyone.  I've got it working now.  Rebooting, restarting the 
program, jiggling the plug, using a different USB port...don't know 
which did it, but it's working fine now.

--- In colorvision_group@yahoogroups.com, David Miller <dm2363@...> 
wrote:
>
> >I am using PrintFix Pro v2.0.
> >My program and spectro have been working fine up until this am.
> >Actually made a good set of profiles yesterday. Today when I use 
the
> >spectro to measure a target and look at the meausred values, the 
colors
> >are way off. I have white balanced before I did this as usual. I 
look
> >at my prior measured targets and they look fine, but when I try to 
make
> >a new one today, even using the same paper as I used yesterday, 
colors
> >are way off. Is there a setting I perhaps have wrong? Is there a 
way
> >to determine if it is reading properly? Thanks.
> >
> 
> Hi Matthew,
> 
> Make sure it's calibrated properly? Just go into the Tools menu;
> do a Calibrate; and then use Measure to take some spot measurements 
on
> a few things, maybe try the paper white from something you've 
measured
> before and compare the Lab values.
> 
> When you calibrate the spectro, make sure you've got it sitting 
directly
> in the calibration base, and that the nose of the spectro is flush 
with the
> white cal tile. (And of course, this has to be on the round white 
tile in
> the calibration base, not on the paper you're measuring).
> 
> Other than the spectro calibration, there's nothing else that can 
be off, as
> long as the spectro is functioning properly and it's plugged into a 
powered
> USB port. (It does need power to function properly, so grasping at 
a few
> straws that are still possible: if you have it plugged into a 
powered hub,
> make sure that your hub is actually still getting power, and that 
it's DC
> power adapter didn't possibly get pulled out slightly). Also, 
double-check
> the spectro cable. Unplug it from both ends, then re-insert it all 
the way
> into the spectro and then plug it back in on the other side.
> 
> After going through all this, what kind of paper white 
meausurements are
> you getting?
> 
> 
> Best regards,
> 
> -- 
> David Miller
> Senior Software Developer, Digital Color Solutions
> ColorVision
>