Datacolor User to User Support Group.

--- In colorvision_group@yahoogroups.com, CDTobie@... wrote:
> > I went to the download site and discovered a version named 2.3.3.
> > Unfortunately, this installation package was never tested because
> > it crashes during the installation. Go figure.
> > 
> Your assumption that it was never tested since it crashes 
> on your machine is flawed: it was tested, but not, obviously,
> on YOUR machine... most users have had no such issue.

Many users *had* this problem as reported on the DReview forum and on 
some forums here in France. So this is not *my* problem. If there was 
no problem, why has the version 2.3.3 installer been removed from 
your sites? Because the installer merely didn't work. Yoru support is 
exactly telling this:

"
I recommend uninstalling version 2.3.3 and re-installing an older 
version. We have errors with version 2.3.3.
"

(translated from french)

> As a software developer you've gone ahead, blazed 
> your own trail, and gotten in trouble. What you 
> needed to do was contact support, like any other user, 
> and get the right answers, instead of banging your head
> against the wall. 

Sorry but I got in touch with the support in a timely manner. And 
others did too. If we had received satisfactory answers, we wouldn't 
have tried to fix these problems ourselves.

> the fact that you are a developer and have unusual 
> stuff on your machine could well be a factor in your 
> problems here.

No. In that case, the target machine is not a development system. I 
have only standard software on this one.

Well, problems might be on the user's side but if similar complaints 
are going their way to discussion forums and to your support team, 
you could reasonably assume that there *are* real problems.

Beside the ones discussed above, I have other remarks:

- The online help delivered with Spyder2express is written for the 
Pro version and is absolutely irrelevant for Spyder2express users.

- The french translation has been done by a robot. Sometimes, this 
produces hilarious messages that cannot even be considered as french. 
I guess, there are similar problems with other foreign languages.

- The Express and the Pro version are obviously the same code. Just, 
the registration key makes the difference. However, the Express 
version is sometimes issuing error messages that are not relevant for 
Express users, like an ivitation to use the ProfileChooser utility. 
Again, lack of testing. Sorry.

-- 
Patrick