Message
Re: [colorvision_group] Re: Spyder recognition problem.
2007-06-21 by CDTobie@aol.com
In a message dated 6/20/07 4:42:45 PM, johnmalcolm@... writes:
I recently had to rebuild a couple of PC's, (XP Pro) so I downloaded the
latest versions of Spyder2Pro, installed them etc. rebooted, plugged in
the Spyder and opened the software.
If you installed the latest version of any Spyder2 product after having a previous version installed on the same machine under Windows, then the problem is that the totally new driver in the latest version is having issues with components of the older driver that were not successfully removed. If you start a support ticket at www.colorvision.com > support, they will send you the info you need to remove all remnents of the older driver, so that the newer one can function properly.
C. David Tobie
Product Technology Manager
ColorVision Business Unit
Datacolor Inc.
CDTobie@...
www.colorvision.com
**************************************
See what's free at http://www.aol.com.