Datacolor User to User Support Group.

Sorry after I read your message, that does sound to harse.  What I should have said was the normal flow of emails had not yeilded any positive results.  Whereas having found the group, within a short number of posts I had sent you the profile, you determined it valid and the problem was resolved.

It is quite possible that it is the video card since this never happened before with the standard Video Card that came installed in the PC.

But, the Internet is plagued with this issue.  I even found a link where Dell had provided a means for their users with the issue to download a fix and repair the corrupted EDID.

Visiontek, yes I know, did not resopond to my outcry for assistance either through their website or forum.

As you say, the Dell monitors and the Viewsonic may have a common component, since these are the brands predominatly having the issue.  The sunny thing is though, some of the online posts regarding this, many folks thought it was an NVIDIA issue.  My Visiontek has the ATI chipset.

Thanks again and give the guy a hat, me too! LOL!






--- In colorvision_group@yahoogroups.com, C D Tobie <CDTobie@...> wrote:
>
> 
> On May 29, 2009, at 10:02 AM, ejc_1@... wrote:
> 
> > Yes I was very fortunate to find this group and get support.  The  
> > support here succeeded where the emails with regular support was  
> > getting no where.
> 
> In all fairness, our standard support is pretty good, but they have  
> difficulty telling people to go out and get a new display, its just  
> not what people want to hear...
> >
> > I too love my Viewsonic, especially its capability to rotate.   
> > Unfortunately, like many others especially Dell from what I have  
> > seen, the have the weird trait that corrupts the digital EDID.
> 
> They may well share components that are involved in the failure.
> >
> > My original was a VP930b.  It did this 2 times, the first time I  
> > sent it in and they returned it un-repaired.  I sent it back and got  
> > it and it worked for about 4 months then out of the blue, got the  
> > famous no digital signal error.  Sent it back and they graciously  
> > sent me a brand new VP950b.  Straight form the box and bam, no  
> > digital signal.
> >
> > Yet any other digital monitor I connected to it would work fine on  
> > the same port.  (I have a dual DVI Visiontek Pro)
> 
> This seems catastrophic from your viewpoint, but it may be quite  
> system specific: it may be that many other systems would not have  
> caused the failure, or even that the failed units would work correctly  
> on other systems (which would explain sending it back unfixed). I'd be  
> suspicious of the cable, the port, and the videocard involved, given  
> that description of the situation... and even the electrical power  
> source.
> 
> C. David Tobie
> Global Product Technology Manager
> Digital Imaging & Home Theater
> CDTobie@...
> 
> 
> 
> Datacolor
> www.datacolor.com/Spyder3
>