Datacolor User to User Support Group.

On Jul 13, 2009, at 6:04 PM, Bob Petruska wrote:

>
>
>
> My backup printer profiles are not corrupt, they are from a total  
> back up made a few days after the profiles were initially made  
> months ago.
>
> My drives are fine, all 5 of them, in a raid configuration.
>
> My display profile is updated once a month and not an issue here.
>
>
> Maybe I wasn't too clear in my initial post as sometimes I just  
> don't describe the problems correctly.
>
>
> Only the "Spyder3Print ICC" profiles disappear, all my other custom  
> profiles wether they are display, printer (downloaded canned  
> profiles), etc. stay intact in the same windows folder.
>
> I happens with both Nikon Capture NX2 and Photoshop  CS4.  I can run  
> weeks without any problems, do some printing in a session and then  
> the hang, relaunch the program instantly, no Spyder profiles;  
> reboot, no Spyder profiles; restore the system to a day earlier, no  
> Spyder profiles.
>
> The strangest issue here is why would it be so selective to Spyder  
> profiles and not the other printer profiles???
>
> I'm asking on this forum as I was hoping someone may suggest why  
> just the "Spyder profiles" are affected.
>
>

They're specifically tagged so that they can be identified as  
Spyder3Print
profiles, so because of this: technically, it's possible to "screen" or
"filter" them and have them identified separately from other printer
profiles.

It's possible (although I can't image why) for a piece of software to
search specifically for Spyder3Print profiles and to delete them, while
leaving other printer profiles untouched.

Also:

Do you now (or have you had, in the past) any other 3rd party color  
management
software installed on your system? What I -have- seen in the past is  
other
color management software attempt to modify Photoshop's internal  
preferences/saved
state for printer profiles and in the process: cause custom printer  
profiles to
disappear from Photoshop's pop menus; and then crash. This was  
specifically on
OSX; I didn't use this 3rd party software on Windows; but at the time,  
the
issues with Photoshop were severe enough for me to make sure that I  
uninstalled
the software to get Photoshop's stability and use of Spyder3Print  
profiles back
again. (and since then, I haven't reinstalled that software, or later  
versions
of it that may have fixed this).

However: what I'm describing doesn't fit your situation exactly. The  
part about
Photoshop crashing, and custom printer profiles not appearing in  
Photoshop, does;
but the part about the printer profiles themselves -physically  
disappearing
from the system- does not.




David Miller
Senior Software Developer, Digital Color Solutions
Datacolor