Datacolor User to User Support Group.

Yes I can send a few clicks from measuring the white tile.
But since this thing can seemingly work for 20 clicks in a row I'm not sure what that would tell you.  The salient point is seems is the WILDLY out of range readings that do occur.

Now; that being said; I can imagine either, the reading being wrong, or, the representation of that reading being wrong where I see the SEE the split or measured readings  which or course are sent to the screen through software.

Since I can not but sure buy looking at at my monitor, and since a few clicks can't establish reliability I'd assumed you'd want to see a more representative sampling.

I had two questions. One was about repair-ability and you've answered that - thank you.

The other question was intended to save me the expense of tossing this slightly used failed  piece of gear for a new piece of gear from the same company if the promblem MAY be sofware releated.

I would assume that you would be in a position to know of other failures similar to this one and hence be able to offer some advice garnered from your extensive knowledge.

If that is the case I'd like to hear it.
Otherwise I guess I'd better start shopping.

  ....steven

--- In datacolor_group@yahoogroups.com, Cdtobie <CDTobie@...> wrote:
>
>  >>One thing I would like to know is if SOFTWARE can cause such radial  
> errors; that's fixable.
> 
> A dirty white tile or bad calibration could cause the device to read  
> white as Cyan, or even Black.
> 
>  >>The other thing I'd like to know before submitting a ticket is  
> whether these units can be rebuilt at a reasonable cost.
> 
> DataColor does not offer repair options for our line of affordable  
> devices; it just doesn't make sense. If your one year warranty is  
> still in place and your hardware proves faulty, you'll get a  
> replacement unit for free
> 
> If not, a new strip reading version is $339 US at list price, and if  
> you looked around on the web, you should be able to find a remaining  
> patch-at-a-time unit like you currently have for less (though I'd be  
> tempted to go for the faster strip reader!)
> 
> C. D. Tobie
> Global Product Technology Mngr.
> Digital Imaging & Home Theater
> Datacolor.com
> CDTobie@...
> 
> On Mar 10, 2010, at 4:08 PM, "Phiegze" <swp91011@...> wrote:
> 
> > One thing I would like to know is if SOFTWARE can cause such radial  
> > errors; that's fixable.
> >
> > The other thing I'd like to know before submitting a ticket is  
> > whether these units can be rebuilt at a reasonable cost.
> >
>