Datacolor User to User Support Group.

Everything seems to be working again. It read 1000 patches without wild reading.

I made two changes - though I should have tried one at a time.

I dis-assembled and re-assembled the unit but so no dirt or debris I may have dislodged some.

I removed the software and re-installed it.
I did see there was on older version still on my machine and I removed that.  Who knows?

Anyway for now it's working. 
I could almost touch that strip reader and on about the 800th patch I was dreaming up ways to pay for the Spyder3 SR Suite with the glamorous mini suitcase.

Thanks all public and private responders,

   Steven

--- In datacolor_group@yahoogroups.com, "Phiegze" <swp91011@...> wrote:
>
> Why not?
> 
> Because the readings are not just obviously wrong they change radically from minute to minute.
> 
> Of course I cleaned the tile - I actually didn't need to be told to do that. I also inspected for debris.  Guess what - I did that all by my self too.
> 
> What I asked for is information not available to me; namely if this sort of problem was typical; if there known pattern of similar errors, and if the unit was repairable.
> 
> And, just because I noticed the  problem after updating the software and I have nothing to lose by not trying it at this point I have re-installed the software and am about to try the unit again.
> 
> Actually I've been looking forward to upgrading to the Spyder3 Suite SR but it's just that now is not a perfect time to do that.  Oh well, as least now I have a good reason to rationalize the expenditure.
> 
> .........steven
> 
>   
> 
> --- In datacolor_group@yahoogroups.com, Sat Tara Khalsa <sattara@> wrote:
> >
> > Wouldn't it be a more useful strategy for you to actually listen to one of the few people who's actually in a position to help you? I understand you're frustrated but...
> > 
> > The calibration tile sets values against which all colors are set. Ergo, if the calibration is improperly done every color will be off. What you may interpret as "unreliability" may be nothing more than calibration error. That's why David is asking you the questions he's asking. Something as simple as a piece of junk on the tile  or the sensor could result in EVERY reading being wrong and possibly fixed by a simple cleaning... Why not?
> > 
> > stsk
> > 
> > 
> > 
> > 
> > On Mar 10, 2010, at 6:48 PM, Phiegze wrote:
> > 
> > > Yes I can send a few clicks from measuring the white tile.
> > > But since this thing can seemingly work for 20 clicks in a row I'm not sure what that would tell you. The salient point is seems is the WILDLY out of range readings that do occur.
> > > 
> > > Now; that being said; I can imagine either, the reading being wrong, or, the representation of that reading being wrong where I see the SEE the split or measured readings which or course are sent to the screen through software.
> > > 
> > > Since I can not but sure buy looking at at my monitor, and since a few clicks can't establish reliability I'd assumed you'd want to see a more representative sampling.
> > > 
> > > I had two questions. One was about repair-ability and you've answered that - thank you.
> > > 
> > > The other question was intended to save me the expense of tossing this slightly used failed piece of gear for a new piece of gear from the same company if the promblem MAY be sofware releated.
> > > 
> > > I would assume that you would be in a position to know of other failures similar to this one and hence be able to offer some advice garnered from your extensive knowledge.
> > > 
> > > If that is the case I'd like to hear it.
> > > Otherwise I guess I'd better start shopping.
> > > 
> > > ....steven
> > > 
> > > --- In datacolor_group@yahoogroups.com, Cdtobie <CDTobie@> wrote:
> > > >
> > > > >>One thing I would like to know is if SOFTWARE can cause such radial 
> > > > errors; that's fixable.
> > > > 
> > > > A dirty white tile or bad calibration could cause the device to read 
> > > > white as Cyan, or even Black.
> > > > 
> > > > >>The other thing I'd like to know before submitting a ticket is 
> > > > whether these units can be rebuilt at a reasonable cost.
> > > > 
> > > > DataColor does not offer repair options for our line of affordable 
> > > > devices; it just doesn't make sense. If your one year warranty is 
> > > > still in place and your hardware proves faulty, you'll get a 
> > > > replacement unit for free
> > > > 
> > > > If not, a new strip reading version is $339 US at list price, and if 
> > > > you looked around on the web, you should be able to find a remaining 
> > > > patch-at-a-time unit like you currently have for less (though I'd be 
> > > > tempted to go for the faster strip reader!)
> > > > 
> > > > C. D. Tobie
> > > > Global Product Technology Mngr.
> > > > Digital Imaging & Home Theater
> > > > Datacolor.com
> > > > CDTobie@
> > > > 
> > > > On Mar 10, 2010, at 4:08 PM, "Phiegze" <swp91011@> wrote:
> > > > 
> > > > > One thing I would like to know is if SOFTWARE can cause such radial 
> > > > > errors; that's fixable.
> > > > >
> > > > > The other thing I'd like to know before submitting a ticket is 
> > > > > whether these units can be rebuilt at a reasonable cost.
> > > > >
> > > >
> > > 
> > >
> >
>