Datacolor User to User Support Group.

I have purchased Datacolor Spyder Studio S4SSR100 and I have installed all the software that came with the product.  After I have calibrated the monitor according to the software instructions I proceeded to print the color the color targets so I can have my printer in sync with the monitor. I deactivated the color management in the printer dialogue, and inserted the appropriate icc. The result is a dark color targets page.

I need your help to resolve this problem. I opened a ticket at the Datacolor website, but I only received an e-mail from Switzerland telling me to install the software and follow direction. Does Datacolor have an help desk in USA so I can call talk and talk to someone to discuss this problem? 

I have deadline for a project and need to print several photographs.

Thank you very much for your help.

jorge