On Jan 20, 2013, at 10:24 PM, "Hassan El-Zayyat" <halacam@...> wrote:
My Spyder3 has developed an intermittent fault where the cable enters the casing. I have to wiggle it just right to get it recognized.I am way past worrying about the warranty, but as I am several thousand miles from the nearest Datacolor service center, I was wondering if it is at all user-serviceable.Is there a magic trick to disassembling the Spyder3 so I can fix the cable?With the Spyder hanging from the cable it’s a pain getting it to stay connected.Any ideas?
Spyders are not "serviced" for issues like this, they are replaced. And opening the shell of a Spyder would require factory recalibration once you were done, so site service is not practical. My suggesting would be to try to tape the cable at the end of the Spyder into a rigid connection at "just the right angle" so that it makes consistent connection. And start saving your pennies. If you contact datacolor support from the datacolor.com website they might be willing, despite your well exceeded warranty, to give you a "support discount" that would make the purchase of a new Spyder a bit less painful.
C. David Tobie
Global Product Technology Manager
Datacolor
5 Princess Road
Lawrenceville, NJ 08648, USA
609.924.2189
Phone: 207.685.9248
Mobile: 207.312.0448
Fax: 207.685.4455
Email: cdtobie@...
Skype: cdtobie